Digital Adoption Representative

Caterpillar • Peoria, IL

72d • $110,520 - $165,840

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics and AI capabilities to help our customers build a better, more sustainable world.

Requirements

• Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
• Ability to leverage customer information in creating customized customer solutions.
• Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients.
• Ability to apply consulting knowledge appropriately.
• Knowledge of the decision-making process and associated tools and techniques.
• Ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Understanding of effective communication concepts, tools and techniques.
• Ability to effectively transmit, receive, and accurately interpret ideas, information, and needs.
• Knowledge of relationship management techniques.
• Ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Nice To Haves

• Experience working with Caterpillar applications such as VisionLink, Cat Central, Parts.Cat.Com (PCC), SIS.
• Knowledge in MS Suite including Excel and PowerPoint.
• Knowledge of CRM tools such as Salesforce and ERP platforms.
• Experience working with PowerBI or Tableau.

Responsibilities

• Governs dealer execution of several strategically important Digital initiatives to support business growth while working with various stakeholders to drive adoption of new technology.
• Enables revenue growth by ensuring dealers continue to grow their connected assets population and e-commerce customer adoption.
• Actively supports dealers by being a trusted advisor on Digital projects prioritization, ensuring resources are allocated to execute accordingly.
• Leads processes improvement on areas such as data management, platform deployment and technology adoption to deliver the best customer experience.
• Supports the development and manages implementation of internal/external adoption and communication strategies for new products, technology platforms, and applications.

Benefits

• Medical, dental, and vision benefits
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

What This Job Offers

• Industry: Machinery Manufacturing
• Number of Employees: 5,001-10,000 employees