Digital Adoption Platform Specialist

Digital Realty Trust • Dallas, TX

292d

About The Position

The Digital Adoption Platform Specialist will support the implementation and maintenance of WalkMe, ensuring its successful adoption across Digital Realty's enterprise applications. Acting as the primary backup and support for the Head of Digital Adoption Platform, this role will assist in deployment, training, analytics, and continuous improvement efforts.

Requirements

• Bachelor's degree in Business, Information Systems, or a related field.
• 3-5 years of experience in digital adoption platforms, IT support, or business systems analysis.
• Hands-on experience with WalkMe or similar platforms is highly desirable.
• Strong analytical skills, with the ability to translate data insights into actionable improvements.
• Familiarity with enterprise systems such as Salesforce, Oracle, or ServiceNow.
• Excellent communication skills, with the ability to engage effectively with diverse stakeholders.
• A proactive mindset and ability to work in a fast-paced, agile environment.

Responsibilities

• Serve as a key support resource for WalkMe deployment across Digital Realty applications.
• Act as the primary backup for the Head of Digital Adoption Platform, ensuring continuity in leadership as needed.
• Assist in managing external consultants to ensure timely project execution.
• Analyze platform usage data and provide actionable insights for improvement.
• Collaborate with internal teams to design training materials and onboarding experiences for platform users.
• Conduct regular reviews of WalkMe content to ensure relevance and alignment with user needs.
• Support the integration of WalkMe analytics into broader organizational performance dashboards.
• Contribute to the creation and nurturing of an internal advocacy network for platform adoption.
• Participate in agile sprints to prioritize and implement platform enhancements.

Benefits

• Highly competitive compensation package
• Excellent benefits
• Supportive and inclusive environment
• Development opportunities for career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Real Estate
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees