Digital Adoption Platform Senior Services Specialist

Deloitte • Boston, MA

441d • $113,325 - $188,875

About The Position

The role focuses on leveraging technology to enhance digital adoption strategies within organizations, particularly in the context of digital transformations. The position involves working with clients to identify their digital adoption needs, implementing solutions, and leading strategic engagements to ensure successful integration of Digital Adoption Platforms (DAPs).

Requirements

• Bachelor's Degree
• Minimum four (4) years of relevant experience in organizational change management or program management on digital transformation projects.
• Minimum one (1) year of experience using WalkMe, Oracle Guided Learning, SAP EnableNow, or other digital adoption platforms.
• Ability to travel 0-50%, on average, based on work and client needs.

Nice To Haves

• 2+ years of experience in Management Consulting utilizing software or solution accelerators to enhance service delivery.
• Intermediate proficiency in data visualization tools like PowerBI and Tableau.
• Experience navigating competing client priorities with minimal supervision.
• Experience working on multiple projects simultaneously.
• Exceptional oral and written communication skills.
• Advanced proficiency in Excel and PowerPoint.
• Exposure to business development in related specialty areas (i.e., proposal development, sales, etc.).

Responsibilities

• Deliver Digital Adoption Strategy and Implementation Projects by understanding client needs and formulating effective strategies.
• Measure the effectiveness of DAP solutions within clients' digital ecosystems.
• Conduct interviews and focus groups to identify client adoption pain points.
• Gather and analyze end-user experience data to guide client recommendations.
• Lead project teams in implementing DAP solutions for large-scale digital transformations.
• Build new delivery models and sales strategies for digital adoption services.
• Manage marketing strategies for new offerings and collaborate with stakeholders on execution.
• Lead sales enablement and activation efforts within Deloitte.
• Manage alliance relationships with technology partners in the digital adoption space.

Benefits

• Discretionary annual incentive program based on individual and organizational performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree