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Supporting the Idea to Retire (I2R) Digital Transformation (DT) workstream, the I2R Digital Adoption Platform (DAP) specialist is responsible for designing, building, testing, and implementing interactive experiences to enhance learning experiences that drive new application adoption. Collaborate with DT Transformational Change Management (TCM), I2R, and functional teams to design learning processes that prioritize ease of use through interactive guidance to enhance the employee experience. Develop clear, comprehensive process maps and document essential requirements, embedding Digital Adoption Platforms (DAP) as part of the user journey to guide, educate, and simplify user interactions. Use DAP to create user-friendly, efficient workflows that make it easy for employees to learn and adapt to new processes, ensuring faster adoption and a smooth transition. Integrate learning content through DAPs into Lam applications, providing seamless and contextual learning experiences for users. Conduct user acceptance testing and gather feedback to continuously improve the effectiveness and usability of DAP learning content. Monitor and analyze DAP usage data and user feedback to identify opportunities for optimization and improvement. Work closely with Change Management, TCM, I2R, and other DT workstreams, and Organizational Learning and Development to ensure alignment and support for training initiatives.
