Digital Account Manager (Healthcare)

Hyland

2d•$65,000 - $95,000

About The Position

The Digital Account Manager is responsible for driving revenue growth and customer success within an assigned territory by owning and managing direct customer relationships and strategically engaging with key partners. This position combines full-cycle direct sales accountability with joint go-to-market execution to expand market coverage, accelerate deal cycles, and increase market share.

Requirements

Bachelor's degree or equivalent experience
Experience as a territory sales manager at a SaaS company
Microsoft Windows and Office proficient
Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
Strong organizational, multi-tasking, and time management skills
Strong collaboration skills, applied successfully within team as well as with all levels of employees in other areas
Strong Microsoft Excel skills
Strong leadership, sound judgement, and business acumen skills
Strong facilitation and project management skill
Strong interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
Strong data gathering, interviewing, and analytical/problem solving skills
Strong critical thinking and problem solving skills
Strong ability to use original thinking to translate goals into the implementation of new ideas and design solutions
Self-motivated with the ability to manage projects to completion with minimal oversight
Able to thrive in a fast paced, deadline driven environment
Strong attention to detail
Demonstrated ability to influence, motivate and mobilize team members and business partners
Strong ability to develop and use engaging, informative and compelling presentation methodologies
Strong ability to handle sensitive information with discretion and tact
Strong ability to establish rapport and gain the trust of others; effective at gaining consensus
Ability to work independently and in a team environment
Ability to coach, mentor and provide feedback to team members in a timely manner
Strong knowledge of systems administration
Strong knowledge of Microsoft Operating systems and products
Up to 50% travel time required

Responsibilities

Own and manage a defined territory of existing and prospective customers to achieve or exceed quarterly and annual sales targets.
Develop a territory business plan that identifies key accounts, growth opportunities, and partner collaboration strategies.
Build and maintain strong, trusted relationships with key customer stakeholders at multiple levels
Lead end-to-end sales cycles, from qualification and discovery through proposal, negotiation, and close.
Collaborate with marketing, presales, and customer success teams to ensure seamless customer engagement and post-sale success.
Drive joint business planning and pipeline development with channel, reseller, and system integrator partners.
Enable and coach partners on company's solutions, positioning, and value propositions.
Execute co-selling motions with partners on target accounts and opportunities
Mentor, coach, train, and provide feedback to other team members; may provide feedback to leadership on technical abilities of team.
Provide accurate pipeline forecasting and territory reporting to leadership.