Digital Accessibility & Academic Technology Support Specialist

UMass Global

72d • $24 - $30

About The Position

The University of Massachusetts Global (UMass Global) is a private, nonprofit affiliate of the University of Massachusetts. Accredited by WASC (Western Association of Schools and Colleges), the university offers undergraduate, graduate, credential, and certificate programs designed to be relevant to more than 90 career paths. UMass Global has ranked consistently among the best in the nation by U.S. News and World Report. At the University of Massachusetts Global, we value the personal health and financial well-being of our employees. With our affordable and flexible benefit packages we aim to provide peace of mind to allow employees to focus on important aspects of their lives. This position is a remote position. Eligible remote locations in the following states: Alabama, Arizona, Georgia, Idaho, Indiana, Minnesota, Nevada, New Hampshire, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Wisconsin.

Requirements

• Bachelor’s degree in a related field or in a non-related field with relevant accessibility certifications/training (e.g., IAAP CPACC, IAAP WAS, Section 508 Tester).
• At least 2 years of experience implementing ADA, Section 504/508, and WCAG standards in digital communications, websites, or online courses.
• Minimum 2 years of experience in user experience, quality assurance, and technical support.
• Minimum 3 years of experience in Brightspace LMS or similar platforms in higher education, and delivering technical training.

Nice To Haves

• Desired Experience supporting students with disabilities in higher education settings and familiarity with disability services.

Responsibilities

• Serve as the university's educational technology accessibility expert for major platforms like Brightspace, Zoom, Kaltura, Google Suite, MS Office, TurnItIn, LearnWise and any future adopted technologies.
• Manage and conduct accessibility audits on recently developed or revised online courses to ensure compliance with WCAG 2.2 standards.
• Utilize assistive technology and tools to identify non-compliance areas, providing guidance for necessary revisions.
• Maintain regular communication with the instructional design team on audit progress.
• Aid Instructional Designers and Faculty in formatting online resources to meet WCAG 2.2 standards.
• Update instructional materials (e.g., PDFs, Word documents, HTML content) in newly developed courses for compliance and provide accessible files to developers or designers requiring advanced remediation.
• Provide support to Instructional Designers in building course components and integrations that necessitate WCAG expertise for accessibility compliance.
• Upload files to courses and assist with updating videos and adding transcripts to live sections and principal shells if needed.
• Stay updated on emerging technologies, accessibility laws, guidelines, best practices, and tools relevant to developing accessible courses and instructional materials.
• Support the Office of Accessible Education to remediate courses as needed for student enrollments.
• Proactively audit and remediate high enrolled courses for WCAG compliance.
• Provide accessibility training and consultation, including support for Universal Design for Learning (UDL) principles.
• Provide application and advanced technical support to UMass Global LMS users and its integrated applications.
• Provide escalated help and support via the phone, email and/or Zoom, Live Text, LearnWise and other external software for UMass Global users in troubleshooting and problem solving in the more advanced technical uses of the LMS platform.
• Assistance in maintaining and tracking of systems for instructional design and courseware development projects, as needed.
• Provide support, relating to Academic Technologies which includes to assist users in troubleshooting issues and providing ticket support.
• Communicate with other university support services to coordinate support for faculty, students, and potential students.

Benefits

• Healthcare Medical, dental, and vision plans - including health and flexible spending accounts - that cover you and your family.
• Flexible schedules and remote work opportunities.
• Generous vacation and sick time and paid holidays which includes a winter break.
• Life and disability insurance, prepaid legal, identity theft, critical illness, accident, and travel assistance.
• Programs to help you manage student debt offered through SAVI.
• Tuition discounts at UMass Global and Chapman University.
• 24/7 counseling support through our Employee Assistance Program.
• Free premium subscription to Calm for you and your dependents.
• Wellness program provides year-round events that promote employee well-being.
• Pre-tax and Roth options with a generous match of 6% and additional employer contribution of 3% - totaling 9%.

What This Job Offers

• Education Level: Bachelor's degree