Digital Academy Trainer

Walmart • Cabot, AR

388d • $35,360 - $54,080

About The Position

The Digital Academy Trainer at Walmart is responsible for training associates in the Digital Academy, focusing on enhancing their skills and knowledge related to online order filling and customer service. This role aims to ensure that associates are well-equipped to accurately fill and dispense online orders, while also providing excellent customer service and support.

Requirements

• Experience in retail or customer service environments.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Familiarity with online order systems and processes.

Nice To Haves

• Previous experience in a training or instructional role.
• Knowledge of Walmart's policies and procedures.
• Experience with digital learning platforms.

Responsibilities

• Train associates on online order filling processes and customer service best practices.
• Ensure accuracy in order preparation and packaging.
• Assist associates in making appropriate product substitutions as needed.
• Consult with customers to ensure satisfaction with their orders.
• Monitor and evaluate the performance of associates during training sessions.

Benefits

• Medical, vision, and dental coverage.
• 401(k) retirement plan.
• Company-paid life insurance.
• Paid time off including parental leave, family care leave, and bereavement.
• Short-term and long-term disability benefits.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: Bachelor's degree