Dietary Services Manager - Full-Time 1st Shift

North Shore Healthcare Support Center•Ashland, WI

56d•Onsite

About The Position

Trust, engagement, competence, respect and passion - these are the values under which North Shore Healthcare operates every day. Our dedicated team of professionals strive to deliver quality care to our residents and their families. We are one of the leading employers and providers of post-acute care in the Midwest and we are seeking exceptional individuals to join our team. If you value being a leader, working in a progressive environment and having opportunities to grow in your career, North Shore Healthcare is the Right Choice for you. Summary/Objective: Responsible for the overall management of the Dietary Services department. Follows the resident care plan for nutritional meals according to the physician orders. Supervises the dietary personnel ensuring Federal/State regulatory compliance and adherence to center policies and procedures.

Requirements

High School diploma (or equivalent)
High volume food preparation experience
Computer proficiency with Microsoft products
Meets CMS /State regulation for education and experience required for this position at all times
Refer to §483.60(a)(2) for requirements
Ability to read, write, speak, and understand English.
Ability to withstand sudden temperature changes from heat of the kitchen to the cold of the freezers.
Ability to identify chemicals, and properly use and dilute them.
Able to relate positively, effectively, and appropriately with residents/patients, families, community members, volunteers and other center staff.
Possess special interest in, and a positive attitude about, working with long-term care residents/patients and the elderly.
Meets all health requirements, as imposed by law.
Ability to taste and smell food to determine quality and palatability.
Ability to handle and manipulate equipment in supervising, demonstrating, and assisting in food preparation and serving.
Demonstrates basic computer knowledge and ability with an aptitude to learn company applications.

Nice To Haves

Experience in a fast-paced environment
Associates degree in related field
Experience in industrial food production preferred
Post-acute care or health care experience preferred

Responsibilities

Recruits, interviews, hires, trains, coaches, evaluates, disciplines and, when necessary, terminates departmental employees
Maintains working knowledge of budgeting and working within its confines
Monitors labor management/control including staff schedules
Understands nutritional requirements for the resident population and menu options and availability
Interacts with customers to ensure their satisfaction
Reviews and assures menus are served as written (regular and therapeutic) and substitutions per policy with Registered Dietitian (RD) approval
Assures that foods are prepared according to production schedules, menus, and standardized recipes
Coordinate with RD to complete nutritional assessments on residents within required timeframes
Attends Care Plan meetings per policy (as needed)
Monitors weight gains/losses and communicates/coordinates any concerns with RD/Clinical team
Audits meal services to assure compliance with systems, policies and procedures, including, not limited to: o Mealtimes are posted and monitored for compliance o Planned menus, diets, and portion control are followed o Dining experience of residents is positive and hospitable o Staff are trained regularly on proper dining room service o Receiving/storage meets Center and regulatory standards
Completes other audits as directed.
In-services staff as indicated (Cooks meeting and all staff as needed)
Ensures proper storage and handling of food in center
upon hire, annually, and as needed
Temperature logs and cleanliness are maintained for all equipment
Personal hygiene practices in place
Food safety and correct temperatures are maintained
documented per policy and CMS/state regulation. Completes training with all dietary staff upon hire and annually
Protects food in all phases of preparation, holding, service, cooking, and transportation, using HACCP Guidelines
Complies with laws and regulations applicable to position and acts in accordance with Center's Compliance Program
Attends and participates in in-service training, quality assurance/performance improvement ("QAPI") committees and other meetings as scheduled and directed
Safety
Knows and follows center rules
Follows center dress and hygiene policies
Demonstrates proper use of equipment. Reports equipment needs or repairs
Follows center smoking policies
Reports and documents any incidents or accidents of residents, staff, or visitors to the appropriate center personnel
Reports all hazardous conditions/equipment to Supervisor
Performs duties, which may include transportation of residents, as assigned in Center Disaster Plan
Understands and maintains disaster plan for dietary department not limited to the following
Menu (including consistencies), water, disposables, and stock
Protective equipment
Necessary equipment
Coordination with the department head team
Uses required protective equipment
Follows infection control standards, policies and procedures
Resident Rights
Knows Resident Rights. Helps the residents/patients exercise and/or protect their rights
Reports resident/patient complaints to management
Maintains confidentiality of resident/patient information
HIPAA
Follows and adheres to Center's policies and procedures implementing HIPAA requirements for the privacy and security of protected health information
Uses and/or discloses only minimum amount of Protected Health Information necessary to complete assigned tasks
Reports all suspected violation of company's HIPAA policies or procedures to Center Privacy Designee