Dietary Clerk
About The Position
Responsible for securing patient meal selections and special requests and needs via telephone or face to face interactions. Contributes to patient satisfaction goals by providing quality service. Essential Functions Exhibits a friendly, caring attitude when answering or calling out on the phone, taking patient menu selection, confirming patient needs/requests, and discussing patients’ needs and tray delivery time with nursing or departmental associates. Follows proper telephone etiquette and procedures with patients, visitors, and healthcare professionals. Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic, and religious preferences, when patient inquires or needs additional selections. Responsive to patient’s needs at all times. Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate. Communicates any patient related problems/concerns to appropriate personnel, in a timely manner following department procedures. Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations. Interacts with nursing to ensure patients’ diet prescriptions are accurate, and patients’ food needs are met. Maintains accurate information for each patient. As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. How Corewell Health cares for you Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here . On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance, pet insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status
Requirements
- High school graduate or equivalent
Nice To Haves
- Current site-specific hospital food service experience or equivalent experience in customer service healthcare food focused position.
Responsibilities
- Exhibits a friendly, caring attitude when answering or calling out on the phone, taking patient menu selection, confirming patient needs/requests, and discussing patients’ needs and tray delivery time with nursing or departmental associates.
- Follows proper telephone etiquette and procedures with patients, visitors, and healthcare professionals.
- Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic, and religious preferences, when patient inquires or needs additional selections.
- Responsive to patient’s needs at all times.
- Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate.
- Communicates any patient related problems/concerns to appropriate personnel, in a timely manner following department procedures.
- Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.
- Interacts with nursing to ensure patients’ diet prescriptions are accurate, and patients’ food needs are met.
- Maintains accurate information for each patient.
Benefits
- Comprehensive benefits package to meet your financial, health, and work/life balance goals.
- On-demand pay program powered by Payactiv
- Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
- Optional identity theft protection, home and auto insurance, pet insurance
- Traditional and Roth retirement options with service contribution and match savings
- Eligibility for benefits is determined by employment type and status
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
