Diet Office Assistant

American Addiction Centers•Elgin, IL

16d•$19 - $29•Onsite

About The Position

Coordinates all diet office activities as related to the patient trayline and production in an accurate and timely manner. 1)Processes all patient meal selections assuring compliance to diet order using department room service computor program, department standards, and job task list. 2)Print appropriate daily reports as required. (ie. allergy report, host round sheets, daily census, tube feedings and nourishments, dietitian consults.) 3)Verifies diet order changes in diet office computor system against hospital system generated hard copies. 4)Processes all appropriate charges as assigned. 5)Assures excellent customer service and communication to patients, families, and all hospital associates. 6)Documents all concerns, issues request etc on phone log , room service computor systems and notifies Supervisor or Patient Services manager as required by department standards. 7)Demonstrates a respect for the confidentiality of patient information. Maintains HIPPA standards during all communications. Adhereres to department safety, sanitation, service/communication standards 1)Practices safety and santitation,techniques that meet department standards. Use correcct body mechanics in the performance duties. 2)Utilizes all chemicals according to department and manufacturer guidelines. Practicing a "clean as you go" in day to day task assignments. 3)Demonstrates accuracy and clarity in both berbal and written communications 4)Demonstrates sound decision making- takes responsibility for decisions. Minimal supervison. 5)Attendance at meetings, inservices and training sessions. Completes CBT,flu shot, and other hospital requirements. 6)Follow hospital and department dress codes. 7)Additional or other duties may be assigned as based on needs of the department.

Requirements

In high school, high school graduate or GED
6 months in customer service field/ office
Good Computer skills and able to navigate on various computer programs
Very good communication skills
Ability to work with minimal supervison
Detail and results orientated
Ability to work well under stressful situations
Ability to follow thru on tasks
Strong organizational skills
Mathematical competence
Ability to communicate effectively; written and verbal
Ability to speak, read and write English clearly and proficiently
Have a neat and professional appearance
Flexible work hours between 6:00 am and 8:00 pm including weekends and holidays.
Ability to work under stressful/difficult conditions.
Ability to meet time constraints in a fast pace environment.
Ability to work for significant periods of time.
Ability to communicate with various internal/external customers.
Ability to document.
Ability to read patient menus, names and logs.
Ability to spend majority of time standing and sitting.
Position requires constant hearing and seeing.
Position requires frequent bending, keying, reaching, speaking, standing, walking, lifting, carrying, kneeling and smelling.
Position requires occasional climbing and tasting.
Limited exposure to hazardous conditions.
Safety and sanitation when entering patients' rooms or kitchen.
Ability to handle various tasks simultaneously especially during peak hours.
Ability to move 50 pounds.

Responsibilities

Processes all patient meal selections assuring compliance to diet order using department room service computor program, department standards, and job task list.
Print appropriate daily reports as required. (ie. allergy report, host round sheets, daily census, tube feedings and nourishments, dietitian consults.)
Verifies diet order changes in diet office computor system against hospital system generated hard copies.
Processes all appropriate charges as assigned.
Assures excellent customer service and communication to patients, families, and all hospital associates.
Documents all concerns, issues request etc on phone log , room service computor systems and notifies Supervisor or Patient Services manager as required by department standards.
Demonstrates a respect for the confidentiality of patient information. Maintains HIPPA standards during all communications.
Practices safety and santitation,techniques that meet department standards.
Use correcct body mechanics in the performance duties.
Utilizes all chemicals according to department and manufacturer guidelines.
Practicing a "clean as you go" in day to day task assignments.
Demonstrates accuracy and clarity in both berbal and written communications
Demonstrates sound decision making- takes responsibility for decisions. Minimal supervison.
Attendance at meetings, inservices and training sessions.
Completes CBT,flu shot, and other hospital requirements.
Follow hospital and department dress codes.
Additional or other duties may be assigned as based on needs of the department.

Benefits

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program

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