Diet Clerk, TBHC

UT Southwestern Medical Center•Dallas, TX

About The Position

Join our team and help launch the first state psychiatric hospital in Dallas-Fort Worth, where innovative caregivers will make a lasting impact on behavioral health in Texas. The Texas Behavioral Health Center is a newly completed state-funded psychiatric hospital opening in Dallas’ Southwestern Medical District that is owned by the Texas Health and Human Services Commission (HHSC) and operated by UT Southwestern Medical Center. When fully operational, the 505,000-square-foot facility will house 292 beds – 200 for adult patients and 92 for children and adolescents. As DFW’s first state-funded behavioral health hospital, it is designed to deliver state-of-the-art, patient-centered care in a modern and healing environment. The center provides comprehensive behavioral health treatment and features private patient rooms, abundant access to natural light and nature, and thoughtfully designed spaces that promote recovery. The hospital will also provide training to all behavioral health disciplines. As employees of UT Southwestern, team members will join a world-class academic medical center committed to patient-centered care, innovation, interdisciplinary collaboration, and preparing patients for successful reintegration into their families and communities. With competitive benefits and a mission-driven culture, Texas Behavioral Health Center offers an unparalleled opportunity to make a lasting impact on mental health care in North Texas.

Requirements

High School Diploma or equivalent

Nice To Haves

Basic clerical and data entry experience, and
Customer Services or call center experience

Responsibilities

Process diet orders and update patient information in Nutrition Services Systems appropriately and in a timely manner.
Explains procedures for ordering of meals to all patients. Anticipates the need of the patient and responds appropriately. Interacts in a positive, professional manner with patients, family members, and/or nursing on a daily basis. Communicates clearly and professionally, whether verbally or in writing, to take patient orders, promoting both work efforts and problem resolution.
Assists with delivering trays to patients‿ as directed by Nutrition Leadership on duty to ensure patients are fed in a timely manner.
Delivers cupcakes to patients, rolling silverware for patients‿, pulling birthday supplies for patients celebrating birthdays in hospital, and other misc. duties assigned in diet office.
Effectively manages complaints and refers to supervisor as appropriate. Verifies that issues have been resolved
Processes, prints, and distributes daily documents in a timely manner. Including, but not limited to, patient menus, nourishment labels, tray tickets, vouchers, patient reports, etc.
Manages telephone calls promptly and professionally, utilizing telephone etiquette techniques.
Promotes, develops, and sustains teamwork. Conducts self in a manner that is congruent with cultural diversity, equity and inclusion principles. Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.
Processes late and/or missing trays effectively and ensures tray line begins promptly.
Verifies accuracy of all patient ticket information prior to submission. Including but not limited to, verifying 2 patient identifiers and ensuring diet in system shown is known to patient, supplement attached, etc. Makes telephone calls to nursing units, as needed, for clarification of diet orders or requests.
Manages special needs of patients, as indicated, including but not limited to, Rehab units, Behavioral Health Units, and other special units, could potentially include and are not limited to in-person patient ordering due to patient‿s treatment/care program.
Actively makes telephone calls to patients‿ to discuss menu options, food preferences, etc.
Assists in trouble shooting of computer problems by calling Help Desk or Alerting Manager on Duty immediately upon discovery to prevent delayed patient care.
Complies with the departmental performance improvement plan by managing patient satisfaction surveys.
Ensures adequate supplies to maintain diet office running efficiently, by communicating ordering needs to Administrative Coordinator and/or Nutrition Leadership on duty.
Other duties may be required which are reasonably related to the essential or marginal functions of the position. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the Hospital‿s Nutritional obligations required by Nutrition Services with patient care. Such participation may require an alternate shift pattern assignment and/or location, including but not limited to emergency operation procedures.

Benefits

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
PPO medical plan, available day one at no cost for full-time employee-only coverage
100%25 coverage for preventive healthcare-no copay
Paid Time Off, available day one
Retirement Programs through the Teacher Retirement System of Texas (TRS)
Paid Parental Leave Benefit
Wellness programs
Tuition Reimbursement
Public Service Loan Forgiveness (PSLF) Qualified Employer
Learn more about these and other UTSW employee benefits!