Diesel Service Advisor / Service Writer – 4PM–12AM
About The Position
Kenly 95 Petro Travel Center | Full-Time | Evening Shift Kenly 95 Petro TA Service Center is hiring a Diesel Service Advisor / Service Writer to join our fast-paced, high-volume shop. This role is perfect for customer-focused professionals who enjoy problem-solving, coordinating repairs, and delivering excellent service to truck drivers, fleet operators, and commercial vehicle customers. As a Service Advisor, you are the key link between our customers and diesel technicians, ensuring clear communication, accurate documentation, and a smooth service experience from start to finish.
Requirements
- Strong customer service and communication skills
- Organized, detail-oriented, and able to handle multiple priorities
- Comfortable working in a busy, high-volume diesel service environment
- Professional, positive attitude with a strong work ethic
- Ability to think quickly and solve problems effectively
- Comfortable using computers and service management software
Nice To Haves
- Previous experience as a Service Advisor, Diesel Service Writer, Automotive Advisor, or Customer Service Representative is a plus but not required
Responsibilities
- Greet and assist customers professionally, assessing their service needs
- Accurately document repair orders and service requests
- Communicate with technicians to coordinate repairs, maintenance, and schedules
- Provide clear, timely updates to customers on repair status, timelines, and costs
- Recommend additional services based on vehicle condition and customer needs
- Maintain detailed service records and ensure accurate documentation in management systems
- Support shop workflow to maximize efficiency and customer satisfaction
- Deliver consistent, high-quality service that builds trust and repeat business
Benefits
- Competitive pay and benefits
- Employee discounts on meals, merchandise, and more
- Career advancement opportunities within Kenly 95 Petro
- Supportive, team-oriented work environment
- Stable, full-time employment with a nationally recognized travel center
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
