Diesel Service Advisor / Service Writer – 4PM–12AM

Kenly 95 Petro TruckstopKenly, NC
14d$14Onsite

About The Position

Kenly 95 Petro Travel Center | Full-Time | Evening Shift Kenly 95 Petro TA Service Center is hiring a Diesel Service Advisor / Service Writer to join our fast-paced, high-volume shop. This role is perfect for customer-focused professionals who enjoy problem-solving, coordinating repairs, and delivering excellent service to truck drivers, fleet operators, and commercial vehicle customers. As a Service Advisor, you are the key link between our customers and diesel technicians, ensuring clear communication, accurate documentation, and a smooth service experience from start to finish.

Requirements

  • Strong customer service and communication skills
  • Organized, detail-oriented, and able to handle multiple priorities
  • Comfortable working in a busy, high-volume diesel service environment
  • Professional, positive attitude with a strong work ethic
  • Ability to think quickly and solve problems effectively
  • Comfortable using computers and service management software

Nice To Haves

  • Previous experience as a Service Advisor, Diesel Service Writer, Automotive Advisor, or Customer Service Representative is a plus but not required

Responsibilities

  • Greet and assist customers professionally, assessing their service needs
  • Accurately document repair orders and service requests
  • Communicate with technicians to coordinate repairs, maintenance, and schedules
  • Provide clear, timely updates to customers on repair status, timelines, and costs
  • Recommend additional services based on vehicle condition and customer needs
  • Maintain detailed service records and ensure accurate documentation in management systems
  • Support shop workflow to maximize efficiency and customer satisfaction
  • Deliver consistent, high-quality service that builds trust and repeat business

Benefits

  • Competitive pay and benefits
  • Employee discounts on meals, merchandise, and more
  • Career advancement opportunities within Kenly 95 Petro
  • Supportive, team-oriented work environment
  • Stable, full-time employment with a nationally recognized travel center
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