Diesel Engine Warranty Admin

Altorfer Cat • Addison, IL

133d • $20 - $35 • Remote

About The Position

Altorfer Power Systems is looking to fill the position of Diesel Engine Warranty Admin. The primary function of this role is to manage the warranty claims process for assigned data center customer accounts for Altorfer's Inc. and Ind. divisions. Additionally, this position will support the data center service team with administrative tasks and monitor data center warehouse operations to ensure proper job coordination and warranty parts dispositioning. The Diesel Engine Warranty Admin is required to manage multiple tasks simultaneously. Effective time management, strong organizational skills, and technical aptitude are essential for success. Close interaction with Altorfer's data center team, warranty team, various vendors, and the Caterpillar factory warranty team is required.

Requirements

• Associates degree preferred in automotive/diesel technology, digital, data analytics, business administration, electronics, engineering, computer technology, etc.
• Minimum of 3-5 years of applicable work experience desired.
• Technical understanding of engine/generator components, engine/generator systems functionality, and basic failure analysis.
• Computer literate and proficient with programs such as Microsoft Word, Excel, Power BI, Outlook, and other data systems.
• Strong analytical, quantitative, and problem-solving skills working across multiple systems, management levels, and functions.
• Ability to read and interpret documents such as equipment service manuals, parts literature, policies, claims, and standard operating procedures.
• Excellent oral and written communication skills.
• Dependability and organizational skills.

Nice To Haves

• Experience in customer service.
• Ability to use initiative and work independently without direct supervision.

Responsibilities

• Coordinate and manage Altorfer's data center warranty claims process to help ensure we deliver world class service to our external and internal customers while minimizing warranty related expenses.
• Ensure Caterpillar, Altorfer, packager, and various vendor warranty requirements and procedures are followed.
• Ensure accurate claim documentation and timely submission.
• Interpret technical repair data and validate eligibility under warranty.
• Coordinate with service personnel to gather necessary claim information.
• Monitor claim status, resolve discrepancies, and reconcile credits.
• Maintain Altorfer's warranty procedure documentation to ensure data center technicians, project managers, and service supervisors can effectively support the warranty process.
• Monitor Altorfer's data center warehouse areas to ensure warranty return parts are properly dispositioned.
• Monitor Altorfer's data center warehouse areas to ensure data center job materials are properly organized, staged, distributed, and returned as needed.
• Provide administrative support to the data center service team.
• Always follow all Altorfer safety and PPE requirements.

Benefits

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off: Prorated 80 hours of PTO
• Education Assistance
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Rental and Leasing Services
• Education Level: Associate degree