Diesel Engine Technical Support Specialist (Remote)

Rehlko • Kohler, WI

117d • $63,100 - $79,500

About The Position

As a Diesel Engine Technical Support Specialist, you will provide remote troubleshooting for common rail diesel engines, assist with training dealer technicians, and support warranty claim resolution. This role is primarily phone and online support, with occasional travel for onsite dealer visits and training.

Requirements

• High School Diploma or equivalent.
• 3+ years troubleshooting common rail diesel engines OR completion of a Diesel Technology Associate Degree or Certificate in lieu of experience.
• Strong customer service and professional communication skills (phone-based troubleshooting).
• Familiarity with Microsoft Office Suite and ability to learn internal service systems.
• Capable of travel within assigned territory for dealer visits, troubleshooting support, and training facilitation.
• Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Responsibilities

• Provide remote technical support to dealer technicians on common rail diesel engines (~80% of the role).
• Review and resolve warranty claims, coordinating with dealers and internal teams.
• Assist with technical training sessions (mostly virtual, occasional in-person).
• Travel up to 20% for dealer visits, troubleshooting support, or training facilitation.
• Collaborate with Engineering, Quality, and Training teams to improve service processes and materials.

Benefits

• Competitive salary
• Health insurance
• Vision insurance
• Dental insurance
• 401(k) with Rehlko matching

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees