Diary and Lead Co-ordinator

Co-op Insurance

1d•Remote

About The Position

We’re looking for a Diary and Lead Co-ordinator to join us at Co-op Legal Services. In this role, you’ll work as part of a specialist team responsible for co ordinating appointments for our probate advisory and consultancy teams via our diary management system. Why this job matters As a Diary and Lead Co-ordinator, you play a vital role in keeping our service running smoothly. You’ll manage schedules, organise appointments, and act as the first point of contact for customer queries—handling both inbound and outbound enquiries. You’ll also support our sales teams by managing several shared email inboxes in Microsoft Outlook. Your strong organisational skills will help ensure our clients receive a seamless experience, and you’ll have the opportunity to grow your skill set and gain exposure to a variety of work across our growing business.

Requirements

Previous experience of diary management or administrative work
Strong Microsoft Excel skills with the ability to learn new systems quickly
Excellent customer service and relationship management skills up to senior level
Strong written and verbal communication skills
Excellent organisation skills and attention to detail, with ability to prioritise work and coordinate multiple queries

Responsibilities

Work as part of a small specialist team co-ordinating customer appointments via a diary management system
Make sure all users are set up correctly in the diary management system with the correct access
Input shift patterns into the diary management system, maintaining and adjusting these to reflect sickness and holidays
Manage relationships with internal colleagues across all levels, and external customers
Respond and resolve general queries via the phone and email and support with processing incoming paperwork
Manipulate and interpret lead source data from our various partners and follow up leads with our internal sales teams