Dialysis Coordinator - Seattle, WA

DAVITA • Auburn, WA

3d • $25 - $31 • Hybrid

About The Position

The Dialysis Coordinator position is responsible for the development and implementation of DaVita’s Patient Pathways Program through facilitating patient education, processing of timely dialysis placement referrals, and building relationships. This position enhances relationships with local hospitals, doctors, and other kidney care providers by enabling patients to make informed decisions regarding their dialysis provider. This position is responsible for improving the patient education process by analyzing and sharing best practices with other members of the department. Patient Education Communicate with and treat patients with empathy at all times. Meet individually with patients requiring outpatient dialysis placement, depending on program scope, within the assigned region to provide educational materials on: Outpatient dialysis, Modality options, Vascular Access options, insurance which includes an assessment of patients insurance, out-of-pocket costs and grant program options. Provide education on options for patient to select an out-patient dialysis center of their choosing. Identify, resolve, or escalate patient issues and/or barriers to placement to appropriate teammates for prompt and effective resolution. Outpatient Dialysis Placement Referral Work with hospital Case Managers, Social Workers, and Physicians to place patients in outpatient dialysis clinics. Arrange out-patient kidney dialysis placement for patients by contacting local clinics within an appropriate proximity as determined by patient preference and providing all required medical documentation to the outpatient dialysis center. Assist with patient transitions from hospitals to dialysis facilities, including transfer of paperwork and, as much as possible, ensure patient satisfaction. Place patients and document referral in accordance with Patient Pathways Policy and Procedures. Relationship Building Work closely with both internal and external kidney care professionals to enhance current relationships or develop new relationships. Partner with Regional Operations Directors and Facility Administrators to identify and implement best practices for accepting patients from inpatient acute care settings into an outpatient dialysis provider. Attend operational team meetings with multi-affiliate providers in assigned region. Reporting Conduct operating reviews with management to review reports at a minimum of one time per month. Record patient data in electronic tracking system according to Patient Pathways Policy and Procedures. Immediately inform Regional Operations Manager/Supervisor of any reporting requests from the hospital. Assist Regional Operations Manager/Supervisor in gathering patient details as needed for reporting purposes. Attend hospital meetings to review reporting as needed. Adhere to all audit, compliance, and reporting requirements according to Patient Pathways Policy and Procedures. Innovation Learn, develop, and implement new ways for Patient Pathways to differentiate itself in the marketplace. Ensure Patient Pathways leadership is apprised of customer needs and any deviations from current practices. Participate in special projects as needed or requested. Act as a liaison or subject-matter expert for the Business Development team on special initiatives. Educate team local markets on Patient Pathways program and initiatives. Mentor team members, as deemed appropriate by Patient Pathways leadership.

Requirements

• Associate degree is required, Bachelor’s Degree in social work, nursing, or related feed strongly preferred
• Knowledge of health systems and community resources required.
• Strong communication skills with the ability to work collaboratively with healthcare providers and community resources required.
• Strong organizational and time management skills with the ability to prioritize tasks and manage multiple projects simultaneously, required.
• Knowledge of Medical terminology and the ability to read and interpret medical records is required.
• Proficiency in the use of electronic medical records and other technology preferred.
• At least one year of discharge planning and/or case management support role/experience, or experience working with dialysis patients preferred.
• At least one year of working with physicians preferred.
• Current certification in case management/social work, or willingness to obtain certification is preferred.
• Strong work ethic and desire to serve our patients
• Valid driver’s license and ability to travel locally is required

Responsibilities

• Communicate with and treat patients with empathy at all times.
• Meet individually with patients requiring outpatient dialysis placement, depending on program scope, within the assigned region to provide educational materials
• Provide education on options for patient to select an out-patient dialysis center of their choosing.
• Identify, resolve, or escalate patient issues and/or barriers to placement to appropriate teammates for prompt and effective resolution.
• Work with hospital Case Managers, Social Workers, and Physicians to place patients in outpatient dialysis clinics.
• Arrange out-patient kidney dialysis placement for patients by contacting local clinics within an appropriate proximity as determined by patient preference and providing all required medical documentation to the outpatient dialysis center.
• Assist with patient transitions from hospitals to dialysis facilities, including transfer of paperwork and, as much as possible, ensure patient satisfaction.
• Place patients and document referral in accordance with Patient Pathways Policy and Procedures.
• Work closely with both internal and external kidney care professionals to enhance current relationships or develop new relationships.
• Partner with Regional Operations Directors and Facility Administrators to identify and implement best practices for accepting patients from inpatient acute care settings into an outpatient dialysis provider.
• Attend operational team meetings with multi-affiliate providers in assigned region.
• Conduct operating reviews with management to review reports at a minimum of one time per month.
• Record patient data in electronic tracking system according to Patient Pathways Policy and Procedures.
• Immediately inform Regional Operations Manager/Supervisor of any reporting requests from the hospital.
• Assist Regional Operations Manager/Supervisor in gathering patient details as needed for reporting purposes.
• Attend hospital meetings to review reporting as needed.
• Adhere to all audit, compliance, and reporting requirements according to Patient Pathways Policy and Procedures.
• Learn, develop, and implement new ways for Patient Pathways to differentiate itself in the marketplace.
• Ensure Patient Pathways leadership is apprised of customer needs and any deviations from current practices.
• Participate in special projects as needed or requested.
• Act as a liaison or subject-matter expert for the Business Development team on special initiatives.
• Educate team local markets on Patient Pathways program and initiatives.
• Mentor team members, as deemed appropriate by Patient Pathways leadership.

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees