Dialpad & Systems Administrator - No-Code Platforms (Marlton, NJ)

Ennoble Care•Marlton, NJ

16d•Onsite

About The Position

Ennoble Care is seeking a Dialpad & Systems Administrator – No-Code Platforms to oversee, optimize, and expand our suite of no-code and low-code tools, including Dialpad, Zoho, Scribe, Keragon, and other business-critical applications. This role is key to ensuring operational efficiency across the organization while enabling seamless integration of new systems that support our growth. The Dialpad & Systems Administrator will manage day-to-day platform administration, design and implement cross-tool integrations, troubleshoot system issues, and serve as the primary point of contact for helpdesk escalations related to these platforms. The role will also develop training materials, document processes, and lead adoption initiatives to ensure teams are equipped to use these systems effectively. You’ll work directly with the Associate VP of IT while supporting projects for the COO and other senior executives, making this a highly visible and impactful position. This position is not remote and will require you to work onsite 5 days per week in the Marlton, NJ office.

Requirements

3+ years of experience in systems administration, IT support, or business systems management
2+ years of experience in leading Dialpad administration, with a proven track record of building processes
Hands-on experience with no-code/low-code platforms (e.g., Zoho, Scribe, CallRail, Zapier, etc.)
Strong technical troubleshooting and problem-solving skills
Experience with system integrations and API-based workflows
Excellent documentation and technical writing skills
Strong communication skills with ability to train non-technical staff

Nice To Haves

Experience in healthcare IT or multi-site operational environments
Familiarity with HIPAA and data security best practices
Prior experience in helpdesk management or IT service delivery
Exposure to enterprise collaboration tools (Microsoft Teams, SharePoint, etc.)
Experience with leveraging AI-based technologies to improve workflows

Responsibilities

Administer and maintain core no-code platforms (Dialpad, Zoho, Scribe, etc.)
Monitor system performance, usage, and security
Manage user accounts, permissions, and access controls
Become a subject matter expert on systems reporting
Be able to create weekly, monthly reporting on operational metrics
Pull ad hoc reports as needed for executive team and regional leadership
Perform audits and other quality assurance reviews on data sets
Design and deploy integrations between platforms to improve workflows
Lead system migrations or rollouts of new tools as business needs evolve
Collaborate with IT leadership and business units to evaluate and recommend no-code solutions
Respond to and resolve helpdesk tickets related to supported platforms
Serve as a Tier 2/3 escalation point for complex system issues
Partner with vendors as needed to resolve technical challenges
Create and maintain system documentation, process maps, and standard operating procedures
Develop training resources (guides, videos, workshops) to improve adoption and reduce recurring issues
Conduct end-user training sessions for new hires and existing staff
Support projects and initiatives prioritized by the COO and executive leadership
Work with cross-functional teams to understand business processes and align systems accordingly
Contribute to IT’s roadmap for digital transformation and operational efficiency

Benefits

Opportunity to shape and scale mission-critical technology systems in a fast-growing healthcare company
Direct visibility with senior leadership and high-impact projects
Competitive compensation and benefits package
Career growth opportunities within IT and corporate operations
Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.
Paid Time Off
Paid Office Holidays
Paid Sick Time
401(k) with up to 3% company match
Referral Program
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