Diagnostics Engineer Fleet Support - Remote Monitoring and Diagnostics

GE Aerospace-posted 8 months ago
Full-time • Mid Level
Remote • West Chester, PA
Transportation Equipment Manufacturing
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Are you ready to see your career take flight? At GE Aerospace, we believe the world works better when it flies. We are a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. We have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. The Diagnostics Engineer Fleet Support - Remote Monitoring and Diagnostics (RM&D) will provide engine health monitoring services to our airline customers through early detection and customer notification reports (CNRs), in order to maximize aircraft utilization. The Diagnostics Engineer Fleet Support will also develop prognostic analytics to detect engine failure modes from flight data to minimize significant events. Manufacturing is key to our work at GE Aerospace. Consistently going above and beyond, our Manufacturing and Logistics teams organize and direct the production of components and assemblies to the highest standards. If you want a hands-on opportunity to advance flight for future generations, this is the team for you.

  • Provide accurate and timely technical assistance to airline customers in the proper operation, maintenance, and troubleshooting of engines.
  • Drive fleet stability, minimize significant events through active analysis/review of fielded engine performance with customers, cross-functional engineering, and product line teams.
  • Lead and engage team members on complex processes.
  • Develop and drive key strategic initiatives to improve the effectiveness and value of Fleet Support diagnostic services.
  • Develop, improve, and drive execution of processes using FLIGHT DECK methodologies.
  • Identify product failure trends and assist in identifying probable root causes.
  • Provide effective training to airline customers to improve their utilization of the self-service diagnostic tools.
  • Seek out advancement of current engine diagnostic capabilities and services to enhance airline customer satisfaction, including developing new and improving existing detection analytics.
  • Provide front-line technical response to airline customer inquiries, identifying potential problems and coordinating troubleshooting activities with numerous internal organizations.
  • Develop and capture technical problem-solving knowledge, communicating with other organizations to enable effective resolution of airline customer problems and inquiries.
  • Interpret aircraft and engine manuals and service bulletins.
  • Manage communication with external customer and internal organizations at all levels to ensure effective product support and customer satisfaction.
  • Distribute information on airline customer issues so that all members of the customer support team share common understanding and objectives.
  • Develops and maintains analytic in support of the LEAP-1A product line working with both GE and Safran engineering teams.
  • Leads connection with Safran and work joint projects across multiple global site locations.
  • Bachelors degree from an accredited college or university and 3+ years of experience in an engineering, aircraft manufacturing, or aircraft maintenance role.
  • Or a minimum high school diploma / GED with an additional 4+ years of experience in an engineering, aircraft manufacturing, or aircraft maintenance role.
  • Strong aircraft engine knowledge desired.
  • Humble: respectful, receptive, agile, eager to learn.
  • Transparent: shares critical information, speaks with candor, contributes constructively.
  • Focused: quick learner, strategically prioritizes work, committed.
  • Leadership ability: strong communicator, decision-maker, collaborative.
  • Problem solver: analytical-minded, challenges existing processes, critical thinker.
  • Great work environment.
  • Professional development.
  • Challenging careers.
  • Competitive compensation.
  • Relocation Assistance Provided.
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