Diagnostic Technical Advisor II- CDT Required

National Dentex Labs•Las Vegas, NV

32d

About The Position

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this opportunity at NDX Studio 360 in Las Vegas, NV for a full-time Diagnostic Technical Advisor II. The regular hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday, and subject to change from time to time. This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement! Possibility for Sign-On Bonus and Relocation.

Requirements

Strong verbal and written communication skills
Strong computer skills – MS Office Excel, Word, Outlook
Detail-oriented – ability to manage multiple projects/assignments at one time
Dependable, Team Player, Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple tasks
Minimum of 5 years+ practical experience in all areas of Crown & Bridge, Removable and Implants restorations.
Must possess great customer service skills to interact with Dentist.
Intermediate computer skills are required.
Good communication skills include your ability to relate, persuade, lead, negotiate and express yourself when speaking and writing.
CDT required.
High School Diploma/GED
A minimum of 4 years of successful customer service work experience within a call center or related heavy customer contact experience
PC literacy required; MS Office skills (Outlook, Word, Excel and PowerPoint)
Patience
Attentiveness
Clear communication skills
Knowledge of the Product
Ability to use positive language
Acting skills
Time management skills
Ability to ‘read’ customers
A calming presence
Goal-oriented focus
Ability to handle surprises
Persuasion skills
Tenacity
Closing ability
Empathy
Willingness to learn
Ability to Admit You Don’t Have the Answer
Thick Skin

Nice To Haves

Knowledge of digital production such as CAD/CAM & IOS is preferred.

Responsibilities

Provide technical assistance to our customers.
Counsel and advise Dentists on a variety of products, including treatment plans and designs.
Provide accurate product, turnaround time, case design recommendations and case evaluations to Dentist.
Communicate effectively with internal teams to ensure case resolutions.
Occasional, hands-on details to restorations for corrections and modifications as needed.
Outbound, inbound telephone communications, or email communications, either implied by a customer or requested in writing that pertain to a case, estimate, pre-op evaluation or consultation.
Partner with sales and marketing efforts in promotion and distribution of company policies, procedure and products.
Responsible for continuous education on new dental products and fabrication technics
Responsible for documenting all customer interaction using company provided software