Diagnostic Imaging Equipment Service Technician II (Full Time, Day)

NorthBay Health•Fairfield, CA

About The Position

At NorthBay Health the Diagnostic Imaging Equipment Service Technician II is responsible for providing functional and service expertise on general biomedical and specialized Diagnostic Imaging medical equipment, including but not limited to: Magnetic Resonance Imaging Systems, Computerized Tomography, Cardiac Catherization Labs, Radiologic/Fluoroscopic Systems and Mammography Systems. At NorthBay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey.

Responsibilities

Repairs, installs, inspects, troubleshoots, and calibrates general biomedical equipment and equipment in the Diagnostic Imaging specialty areas.
Facilitates planned maintenance and unplanned maintenance service transactions.
Oversees the work of external contractors/vendors engaged in providing services for specialized equipment.
Serves as a subject-matter expert on applicable specialty equipment, including providing training and instruction to others on specialty equipment
Assists in the evaluation and selection of new equipment, accessories and supplies in area of specialty. Participates in developing detailed purchase specifications for new specialty equipment.
Provides customer relations and resolves specialty equipment service problems by ensuring that clinical capability is restored as quickly as possible.
Maintains communication with customers regarding the status of specialty equipment repairs.
Proactively solves technology issues when appropriate. Coordinates/schedules service (self, vendor and, when appropriate, other technicians) via management of customer expectations. Performs device investigations related to regulations and/or incident reporting.
Maintains documentation associated with specialty equipment.
Utilizes applicable automated hardware and software applications and diagnostic service software appropriate to the equipment being serviced.
Documents all work performed, maintains parts, supplies, tools, test equipment and technical literature by completing service reports and supplemental productivity documentation in an accurate and timely manner. Maintains an accurate and current parts inventory.
Performs all functions according to established policies, procedures regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of NorthBay with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.