Diagnostic Field Service Engineer - Milwaukee, WI

About the position

At Hologic, a leader in women's health innovation, we empower people to live healthier lives every day. Our engineering teams are the driving force behind our business, constantly challenging and innovating our processes. From our field service engineers who minimize customer downtime, to our manufacturing engineers who ensure optimal performance of our laboratories and equipment, we strive for excellence. Our Field Service Engineers are crucial in delivering top-notch customer service, expertly repairing and maintaining our products on-site. We are looking for a talented and skilled Field Service Engineer to join our Diagnostics division servicing our molecular diagnostic and cytology equipment across the Milwaukee, Wisconsin area.

Responsibilities

• Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.
• Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
• Determines correct inventory levels of repair parts with supply lines.
• Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed.
• Works with Product Application Engineers to resolve quality issues and advise of issues and developments.
• Keep management advised of issues and developments.
• Ensure instrumentation is in compliance with regulatory requirements and quality control standards.

Requirements

• Must be able to meet all customer credentialing requirements.
• Working knowledge of chemistry principles and chemical handling techniques.
• Understanding of proper use and operation of electronic testing equipment.
• Knowledge of inventory and procurement systems.
• Ability to interface with internal and/or external customers.
• Solid computer skills.
• Time management skills.
• Strong robotics, fluidics and pneumatics experience preferred.
• Ability to pass a comprehensive background check.
• Possess a valid Driver's License and maintain a clean driving record.

Nice-to-haves

• BS/BA degree or equivalent experience preferred.
• AA/AS degree and/or practical Military experience considered.
• 2+ years related field experience with direct customer interaction, preferably in a laboratory setting.

Benefits

• Comprehensive training upon joining and continued development throughout your career.
• Bonus eligibility.