Diabetes Care Coordinator - Remote

CCS•Charleston, WV

11d•Remote

About The Position

Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS. As a Diabetes Care Coordinator, you will help support members in the LivingConnected® program by guiding their diabetes management journey through telephonic and digital engagement. This role ensures successful onboarding, device use, and app adoption while driving improved outcomes via proactive outreach, data review, and collaboration with educators, pharmacists, and health plan partners. Responsibilities include identifying blood glucose trends, facilitating care escalations, and assisting with closing HEDIS and STARs quality gaps. The position also incorporates patient engagement activities such as troubleshooting, education, and motivation, with progression into clinical coordination within a care management platform.

Requirements

High School diploma or GED
1-3 years of of customer service and/or support experience in a healthcare setting preferred.
Experience providing direct patient support, coordination of care within a healthcare, wellness, or chronic condition management setting.
Certification or licensure appropriate to role (e.g., CNA, LPN, EMT, RMA, CHW, or equivalent), and ability to maintain active status through continuing education to meet minimum eligibility requirements for ADCES Diabetes Care Coordinator Certificate program.
Must complete the Care Coordinator certificate within the first 90 days of employment.
Strong ability to troubleshoot, problem-solve, and use clinical judgment in coordination with educators and pharmacists.
Comfortable using digital health tools, care management platforms, and patient engagement technology.
Strong communication and organizational skills with a passion for helping individuals manage chronic conditions such as diabetes.
Ability to work independently, adapt to changing priorities, and collaborate within a remote team environment.
Flexibility to work evening and weekend hours as needed to support patient outreach.
Must be honest, fair, ethical, dependable, respect confidentiality and the rights and privacy of others and local, state and federal laws.
Must practice and promote Policies and Procedures, Mission Statement, Values and Goals.
Ability to deal with problems involving several concrete variables in standardized situations

Nice To Haves

Knowledge of diabetes care, glucose monitoring, or connected medical devices preferred.

Responsibilities

Perform inbound and outbound outreach to onboard members into the LivingConnected® program and provide ongoing engagement support.
Educate members on proper use of medical devices (e.g., blood glucose monitors, CGMs, blood pressure monitors) and related mobile applications.
Track and monitor engagement metrics, including device usage, app adoption, and adherence to testing or monitoring routines.
Analyze blood glucose trends to identify at-risk members and escalate care to educators, pharmacists, or health plan partners as needed.
Screen members for referral to CDCES, care management teams, nurse case managers, or other clinical programs based on clinical data or self-reported challenges.
Support educators with follow-up and documentation in the care management platform, including patient assessments and progress updates.
Assist in closing HEDIS and STARs quality gaps through timely outreach and education.
Troubleshoot technical and supply-related issues to maintain member engagement.
Accurately document all interactions, assessments, and outcomes within CCS systems.
Maintain confidentiality and ensure compliance with HIPAA, Medicare, Medicaid, and private insurance regulations.
Contribute to continuous process improvement and collaborate across LivingConnected® operations and clinical teams.
Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
Abides by all regulations, policies, procedures and standards