DI Claims Specialist

MassMutual•Springfield, MA

18d•$58,400 - $73,600

About The Position

In this role as a Disability Claim Specialist , you will collaborate closely with subject matter experts across medical, vocational, and financial disciplines. You will proactively identify , request, and analyze information essential to the claim evaluation process, including medical records, financial documentation, and occupational information. You will develop and execute investigative action plans and make or recommend liability determinations in compliance with policy provisions and internal standards. The Team We’re a team that works together to make sure every claim is handled with care and attention . By using better processes and smart technology, we aim to make things easier for our clients . We value working together, staying flexible, and welcoming different perspectives . Our team includes people with a wide range of skills — claim examiners, medical and financial experts . This enables us to help our clients in the best way possible. The Impact As a Disability Claim Specialist your responsibilities will include, but not be limited to the following:

Requirements

Associate’s degree or 2+ years of experience handling Individual Disability Income, Group Long-Term Disability, or Long-Term Care claims
1+ year of customer service experience

Nice To Haves

Associate or Bachelor’s degree
3+ years of experience with Individual Disability Income, Group Long-Term Disability, or Long-Term Care claims
Prior investigative or analytical experience
Demonstrated success managing competing priorities in a fast-paced environment
Proven ability to deliver exceptional customer service through oral and written communication in accordance with internal and regulatory standards
Strong organizational skills with attention to detail and effective time management
Self-motivated, flexible, and able to work independently

Responsibilities

Adjudicat ing Disability Income , Life Waiver of Premium , and Long Term Care claims of low to moderate complexity in accordance with policy provisions
ing critical thinking skills to proactively identify and address outstanding claim requirements
Mak ing or recommend ing initial and ongoing liability determinations and authorize benefit payments as appropriate
Deliver ing exceptional customer service through clear, professional, and empathetic written and verbal communication
Respond ing proactively and timely to claimants, advisors , and internal stakeholders
Demonstrat ing the ability and initiative to manage claims independently, seeking guidance for highly complex situations as needed

Benefits

At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees.
Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.
We help people secure their future and protect the ones they love.
As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first.
It’s more than our company structure – it’s our way of life.
We are a company of people protecting people.
Our company exists because people are willing to share risk and resources, and rely on each other when it counts.
At MassMutual, we Live Mutual.
At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees.
Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.
For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.