DHS Implementation Service Specialist - T-DOC

Getinge

1d•Hybrid

About The Position

The DHS Implementation Service Specialist implements Getinge Digital Health Solutions (DHS) products for Getinge customers. The position is trained to assist with implementation of T-DOC. With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge exists to make life-saving technology accessible for more people.

Requirements

B.S. Information Systems, or Information Technology / Electronics related field, or equivalent combination of education and experience.
3 years technical IT experience implementing and troubleshooting hardware/software installations.
3 years Microsoft Server management experience.
Familiarity with MS SQL Server and SQL scripting.
Intermediate knowledge of client-server technologies and computer networking.
Strong attention to detail and highly organized.
Strong team player who thrives in a collaborative environment.
Motivated and able to work without supervision within project scope, budget, and schedule.
Ability to adapt to a fast-paced continually changing business and work environment while managing multiple priorities.
Demonstrated ability to resolve issues and maintain strong client relationship skills, focused on finding a solution with a “can do” attitude.
Excellent customer training and/or support experience.
Knowledge and experience in IT, medical technology, and/or sterile processing workflow procedures.

Nice To Haves

SaaS experience a plus.
Experience in Sterile Processing Department using instrument tracking software a plus.
Experience with Electronic Health Records systems (HL7) a plus.

Responsibilities

Participate in onsite and remote DHS projects under the guidance of the Project Manager, including preparing for and configuration of a system setup, installation of T-DOC server software, configuration of T-DOC SQL database, and working with OR, SPD, IT, and other departments.
Provide excellent technical support either onsite or via remote services, as needed.
Ensure adherence to company quality system processes, protocols, and SOPs.
Establish and maintain positive and cooperative working relationships with customers and colleagues, conducting themselves in a professional and responsible manner at all times.
Maintain personal competence for meeting job responsibilities through effective use of product information and technical data provided by the company and others.
Participate in training seminars, meetings, and on-the-job training programs, demonstrating a deep and thorough understanding and ability to apply concepts and knowledge obtained.
Enhance company’s image by participating in regional and national trade shows when required.
Comply with all company policies and perform other related responsibilities and assignments as required.