DGR Team Lead
About The Position
The DGR Team Lead supports DGR Leadership by being an active member of the store management team. This role assists in managing daily operations such as attending to the receiving and distribution of donations, sales floor activities, product rotation, and janitorial work. The Team Lead is responsible for delegating daily assignments, implementing proper procedures, instilling a sense of urgency in the team, leading by example, and ensuring all team members provide excellent customer service. The position also involves managing audits, training, reports, quality checks, and performance of team members. A flexible schedule is required to work a variety of opening, mid, and closing shifts. Additionally, the Team Lead is required to prepare, secure, and make deposits, as well as handle change orders.
Requirements
- High school diploma/GED or equivalent
- Two (2) years experience in a customer service oriented field (External Candidates)
- Six (6) months of supervisory experience (External Candidates)
- Two (2) years experience in a customer service oriented field (Internal Candidates)
- Six (6) months of Goodwill experience (Internal Candidates)
- Possess a privately owned vehicle and valid license or must be able to access locations, possibly at a moments notice that may not be accessible by public transportation and does not violate any Goodwill cash handling policy/procedure
- Certified forklift operator, or be able to obtain certification within three (3) months of hire, if required
- A background screening will be completed as a condition of employment
Responsibilities
- Supports DGR Leadership by being an active member of the store management team
- Assists in managing daily operations such as attending to the receiving and distribution of donations
- Assists in managing sales floor activities
- Assists in managing product rotation
- Assists in managing janitorial work
- Delegates daily assignments
- Implements proper procedure
- Instills a sense of urgency in the team
- Leads by example
- Ensures all team members are providing excellent customer service
- Manages audits
- Manages training
- Manages reports
- Manages quality check
- Manages performance of team members
- Prepares, secures and makes deposits
- Prepares and makes change orders
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
11-50 employees
