DFC Technical Specialist

Cutter & Buck • Grand Prairie, TX

5h • Hybrid

About The Position

Job Summary: The position’s primary responsibility is to support and manage Cutter & Buck’s systems that interface with the organization's global ERP system (Infor’s M3 and WMS and other modules) at the Dallas Fulfillment Center (DFC) located in Grand Prairie. You will work with both office and warehouse staff, troubleshoot system errors, support user maintenance requests, and ensure the WMS and its accompanying system are functioning as needed.

These systems include, but are not limited to

•             An inventory control and goods-to-person picking robotic system

•             Order flow control hardware and software

•             Custom customer label design management for Value Added Services

The position collaborates with the System Support Specialist and others in the New Wave North America Information Technology organization to support this role. This role will administer various other software applications used throughout the DFC that interface with the warehouse management system.

This is a hybrid role with periodic on-site requirements and support needs. Applicants must regularly be available for on-site work and within driving distance of the DFC.

Requirements

• Experience supporting a warehouse management system for a large Fulfillment Center.  Recent experience with Infor WMS for quickly transitioning to the new system.
• Experience as a business analyst working with directly with users on process matters and deriving and deploying solutions.
• Experience with AutoStore ASRS, SVT and Kardex software that runs the AutoStore ASRS.
• Experience with Label Design programs like Interform and Bartender.
• Experience interfacing directly with software vendors to efficiently resolve issues.
• Able to effectively balance project work with daily maintenance and user support.
• Organized and process oriented.   Diligent with documentation.
• Able to take a structured and thorough approach to troubleshooting, analysis, testing and deployment.
• Able to effectively interface and communicate with all levels of users, management and vendors.
• Must be a team player with a desire to learn and develop professionally.
• Must have a helpful attitude for effective user support.
• Reasonable proximity to Grand Prairie, Texas is required for mainly onsite work.
• On site is a professional office environment and a warehouse environment; business-casual dress.
• Adoption of Cutter & Buck’s Mission and Values.
• Maintaining a customer-first position.
• Ability to organize, prioritize, multitask, and demonstrate flexibility in a dynamic, fast paced environment.
• Embrace challenges, learn from criticism, and be willing to see effort as the path to mastery.
• Bachelors degree in Computer Science, Business Management or related field required.  A mix of education and experience may be substituted for this requirement.
• A minimum of five years of recent prior relevant work experience.
• May require overtime as appropriate.
• Employees shall work in a non-hostile work environment.  That is, the employee is expected not to engage in any activity that unreasonably interferes with performance of any other employee, such as sexual harassment, unlawful discrimination or any other behavior that unduly demeans or intimidates another employee.

Nice To Haves

• Experience with SQL preferred.
• Experience with WMS system implementations preferred.

Responsibilities

• Support the warehouse management system including:
• Perform extensive testing for updates to AutoStore, Kardex, SVT and Putwall.
• Troubleshoot problems with AutoStore, Kardex, SVT and Putwall. This includes working directly with the vendors for any Production or Software Update issues.
• Understand and analyze business processes and work with users on how to best utilize the systems.
• Troubleshoot system issues, interface with vendor support to resolve issues.
• Manage the interfaces between the warehouse management system and other systems that connect to the WMS.
• Working in the WMS is crucial to be able to support the systems that interface with the WMS. This requires an understanding of the WMS, Embroidery Development System and Interform. Will also occasionally provide end user support of the WMS.
• System configuration.
• Master data maintenance.
• Create new queries and reports as required by the business.
• Assist System Support Specialist with the Embroidery Development System, including testing and end user support.
• Assist System Support Specialist with converting VAS Labels and Tags from Bartender to use Interform. Interform is the new print solution for Infor.
• Assist System Support Specialist new VAS Tag and Label requests.
• Assist System Support Specialist with development of new Forms or Labels in Interform used by the WMS.
• Assist with testing as needed for the Infor WMS and M3 ERP projects.
• Provides backup to the System Support Specialist as needed.
• Along with IT Helpdesk team, provide secondary general IT user support at the facility as needed.

Benefits

• Full Time Employees enjoy employer subsidized medical, dental and vision eligibility, Paid Sick leave and Annual Vacation leave.
• Employees are also eligible for participation in our 401k plan with company match and ten (10) paid holidays in a calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level