DevOps Team Lead (ServiceNow)

Tau Six•Chantilly, VA

About The Position

Tau Six, an agile small company delivering cutting edge cybersecurity and systems integration services to the US National Security market, has an immediate need for a DevOps Team Lead to oversee a small team of ServiceNow developers for a Department of Defense customer. In this role you have the opportunity to help design and implement innovative and efficient business automation for a critical and high-visibility DoD customer. We are seeking an experienced and results-driven DevOps Team Lead with a ServiceNow specialization to oversee and guide a team of developers focused on ServiceNow development and knowledge management. This leadership role requires expertise in running Agile teams, delivering incremental value to users through a DevOps pipeline, and leveraging the ServiceNow platform to meet mission-critical objectives. The ideal candidate will have a minimum of five years of development experience, demonstrated success in leading teams, and an active Top Secret/SCI U.S. Government clearance. CLEARANCE REQUIRED: Active Top Secret/SCI US Government clearance

Requirements

Minimum of 5 years of experience as a Software Developer, with demonstrated leadership experience.
2 years of Experience with the ServiceNow platform
Proven ability to manage and run Agile development teams.
Expertise in delivering incremental value through DevOps pipelines.
Strong understanding of ServiceNow platform features, including workflow design, scripting (e.g., JavaScript, Glide API), and custom application development.
Active Top Secret/SCI (TS/SCI) U.S. Government clearance.
U.S. Citizenship (mandatory).
Exceptional leadership, communication, and problem-solving skills.

Nice To Haves

Hands-on experience with ServiceNow App Engine and knowledge management modules.
ServiceNow Certified Application Developer (CAD).
ServiceNow Certified System Administrator (CSA).
Familiarity with ITIL principles and ServiceNow ITSM module.
Knowledge of continuous integration/continuous delivery (CI/CD) practices.

Responsibilities

Lead, mentor, and manage a team of ServiceNow developers, ensuring alignment with organizational goals.
Plan and facilitate Agile ceremonies, including sprint planning, stand-ups, and retrospectives.
Drive the adoption of Agile best practices and foster a collaborative, high-performance team environment.
Oversee the design, development, and implementation of ServiceNow workflows to automate business processes.
Manage the creation and maintenance of custom applications using the ServiceNow App Engine.
Ensure all solutions meet scalability, reliability, and performance standards.
Guide the team in delivering incremental value to users through a structured DevOps pipeline.
Monitor and improve continuous integration and delivery processes for ServiceNow solutions.
Work closely with stakeholders to prioritize and deliver features that align with organizational needs.
Establish and maintain robust knowledge management practices within the ServiceNow platform.
Optimize the organization, accessibility, and usability of knowledge articles to support operational efficiency.
Act as the primary point of contact for ServiceNow-related initiatives and coordinate with other teams to ensure alignment.
Maintain clear and effective communication with stakeholders, project managers, and leadership.
Document technical designs, workflows, and development processes.
Ensure all solutions adhere to security protocols and best practices, protecting sensitive data.
Maintain compliance with government regulations and security clearance requirements.