Trinity Global Consulting-posted about 6 hours ago
Full-time • Mid Level
Onsite • Chantilly, VA
11-50 employees

Duties May Include: Troubleshoot and resolve system/operational incidents Perform root cause analysis for operational incidents Analyze system performance and take corrective actions as needed Assist Tier 2 with resolving complex system and end user problems Coordinate with mission partners, consumer applications, and other external entities in troubleshooting enterprise incidents and integration problems Collect data, identify and analyze trends in Operational Incidents, and provide suggestions to mitigate common issues Work closely with Ops Tech Lead and Development Lead to identify baseline enhancements to improve operational stability Work with deployment and ISP teams to support baseline deployments to operations Willingness to support off-hour calls to assist in troubleshooting when high priority operational incidents occur

  • Troubleshoot and resolve system/operational incidents
  • Perform root cause analysis for operational incidents
  • Analyze system performance and take corrective actions as needed
  • Assist Tier 2 with resolving complex system and end user problems
  • Coordinate with mission partners, consumer applications, and other external entities in troubleshooting enterprise incidents and integration problems
  • Collect data, identify and analyze trends in Operational Incidents, and provide suggestions to mitigate common issues
  • Work closely with Ops Tech Lead and Development Lead to identify baseline enhancements to improve operational stability
  • Work with deployment and ISP teams to support baseline deployments to operations
  • Willingness to support off-hour calls to assist in troubleshooting when high priority operational incidents occur
  • BS degree and 6 – 8 years of prior relevant experience or Masters with 2 – 4 years of prior relevant experience.
  • Strong communication skills, both verbal and written
  • Ability to quickly learn new software and IT concepts
  • Strong problem solving and decision making skills
  • Self-starter with an ability to work in a team environment and independently
  • Intimately familiar with the COTS products that the program leverages: Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA) API Gateway
  • Experience scripting in a Linux environment using Shell and Bash
  • Deep understanding and background in COTS integration and custom code development
  • Experience in at least one of the following languages: Bash Python Java NodeJS
  • Local to DMV (DC/Maryland/Virginia) with ability to be physically present at the team’s work location in Chantilly
  • Strong interpersonal skills and proven track record of leading technical teams, conveying technical solutions to technical and non-technical audiences
  • Candidate must be able to physically be in Chantilly, VA a minimum of 4 days a week to work with the team with occasional meetings in Reston and/or Springfield, VA
  • All candidates must be US CITIZENS to be considered for the position
  • Security+ certification within 60 days of hire
  • Kubernetes experience using Rancher RKE2 or Openshift
  • Strong understanding of containers
  • Experience containerizing existing custom software
  • Knowledge of common DevOps tools such as: Ansible ArgoCD Gitlab Nexus3 Kubernetes
  • Certifications in any of the following: RHCSA/RHCE AWS Solutions Architect/DevOps Engineer CKA/CKAD
  • Familiarity with modern authentication flows such as SAML, OAuth2 and OIDC
  • Medical, Dental & Vision Coverage – Coverage for eligible employees and family through CareFirst and VSP.
  • Paid Time Off – PTO granted in accordance with contract requirements.
  • Paid Holidays – 11 federal holidays observed annually.
  • Disability & Life Insurance – Short-term/long-term disability, life insurance, and AD&D coverage included.
  • 401(k) Retirement Plan – Competitive plan managed through Ameritas.
  • Professional Training – Formal training provided as required, with additional learning opportunities based on role.
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