Duties May Include: Troubleshoot and resolve system/operational incidents Perform root cause analysis for operational incidents Analyze system performance and take corrective actions as needed Assist Tier 2 with resolving complex system and end user problems Coordinate with mission partners, consumer applications, and other external entities in troubleshooting enterprise incidents and integration problems Collect data, identify and analyze trends in Operational Incidents, and provide suggestions to mitigate common issues Work closely with Ops Tech Lead and Development Lead to identify baseline enhancements to improve operational stability Work with deployment and ISP teams to support baseline deployments to operations Willingness to support off-hour calls to assist in troubleshooting when high priority operational incidents occur