Development Services Technician

Maricopa County•Phoenix, AZ

2d•Onsite

About The Position

As a Development Services Technician, you will provide customer service to internal and external customers relating to permitting processes. The Maricopa County Environmental Services Department has been working with the community for over 60 years to ensure a safe and healthy environment, improving quality of life and preventing exposure to mosquito-borne diseases and hazardous substances in food, water, and soil. The department uses education and innovative methods to protect over 4 million residents and visitors of Maricopa County. Maricopa County, rated one of Arizona’s Best Employers in 2024 by Forbes, has over 13,000 employees providing vital services for one of the fastest-growing counties in the nation. The organization offers diverse career paths, opportunities for growth, economical and comprehensive healthcare options, robust retirement plans, tuition and loan payment programs, and multiple paid leave options.

Requirements

Two years of administrative duties and paraprofessional technical customer support experience
High school diploma or GED
Post-secondary education may substitute for the experience requirement on a year-for-year basis

Nice To Haves

Experience in a call center environment
Proficient bilingual skills in English and Spanish
Experience working in a governmental permitting environment and using automated permit-tracking systems
Experience with permitting and construction or building trades code requirements
Experience with the interpretation of federal, state, and county statutes, codes, etc.

Responsibilities

Defuse confrontational exchanges with dissatisfied customers on the telephone
Serve as a resource for citizens and other department staff on other agencies that can be contacted to help resolve complex environmental issues where the department does not have jurisdiction
Enter and retrieve data from or into a database while simultaneously conversing with customers; type general correspondence regarding compliance and status of permits; respond to the permit-related questions via e-mail and other departmental information for tracking purposes
Receive website and facsimile-generated inquiries and accurately enter required information into Permit Center software for routing to the correct staff member and/or program; maintains all web and facsimile-generated application forms in accordance with the department's record retention policy
Learn and follow standard operating procedures relating to customer service, record retention, and manage inquiries from customers by researching and providing general permit and inspection information
Route inquiries to the appropriate subject matter experts when necessary
Regularly research, correspond, contact, and maintain an accurate phone and mailing list of other governmental and private agencies that handle various complex environmental issues to assist customers' inquiries and situations when the department does not have jurisdiction; accurately input contact information for these agencies into the Environmental Services Card File
Deliver delinquent and pending invoices, along with legal documentation advising stakeholders of permit status
Other duties as assigned

Benefits

Work with a greater purpose
Tuition reimbursement
Exceptional work-life balance
Opportunities for growth and development within Maricopa County
Low-cost, high-value healthcare for you and your qualifying dependents
Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families
Paid vacation, sick time, and parental leave
Extensive wellness program, including an incentive
Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% monthly contribution rate that includes a 100% employer match on Day 1
Economical and comprehensive healthcare options
Robust retirement plans
Tuition and loan payment programs
Multiple paid leave options