Development Services Technician

Maricopa County • Phoenix, AZ

2d • $20 - $31

About The Position

Are you a detail-driven professional passionate about environmental protection and exceptional customer service? Do you enjoy solving problems and helping others navigate regulatory processes in a collaborative team environment? If so, join our team of Development Services Technicians (DST) in the Air Quality Department. As a DST, you will serve as the primary point of contact for the regulated community seeking services from the Air Quality Department. Key responsibilities include issuing Vapor Tightness Certification Decals, registering subcontractors, and assisting customers with permit applications, notifications, payments, and registrations. You will also provide essential internal support by maintaining and updating the department’s electronic database, ensuring data accuracy, and sharing information with internal and external stakeholders in a timely and professional manner. Your work will contribute to the department’s mission of improving the air of Maricopa County so customers, residents, and visitors can live, work, and play in a healthy environment.

Requirements

• Two years of administrative and customer service experience
• High school diploma or General Equivalency Diploma (GED)

Nice To Haves

• Associate’s degree or higher
• Experience with databases (including geographic data) and document review for regulatory compliance
• Bilingual (English/Spanish)
• Proficient in Microsoft Word, Outlook, Excel, and SharePoint
• Strong customer service and communication skills

Responsibilities

• Issues vapor tightness certification decals and processes subcontractor registrations in accordance with program requirements.
• Serves as the primary point of contact for businesses, contractors, individuals, and government agencies, providing information and assistance online, in person, and by phone.
• Explains and guides customers through the County’s online permitting process and, account setup for various permit types and directs inquiries or complaints to the appropriate teams to ensure timely resolution.
• Performs administrative and front desk functions, such as answering and routing calls, managing voicemail, processing mail, maintaining organized filing systems, and supporting daily office operations.
• Maintains and updates departmental databases to ensure data accuracy and integrity.
• Supports continuous program improvement through the development, documentation, and optimization of standard operating procedures and workflows and provide backup assistance for DST Senior and DS Lead functions as needed.

Benefits

• Work with a greater purpose
• Tuition reimbursement
• Exceptional work-life balance, with hybrid and alternative work schedule options
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits including access to our on-site center Maricopa County Kids Club , dedicated to serving Maricopa County families exclusively
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including healthcare premium discounts
• Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12% monthly contribution rate and includes a 100% employer match on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees