Development Services Technician III

City of Portland, OR•Portland, OR

45d•Onsite

About The Position

Development Services Tech III is an essential part of the Real Property Services division. This position providesday-to-day leadership and works with staff to ensure a high-performance, customer service-oriented work environment. About the bureau: The Portland Bureau of Transportation is a community partner in shaping a livable city. We plan, build, manage, and maintain an effective and safe transportation system that provides people and businesses with access and mobility. We keep Portland moving. For more information about the Portland Bureau of Transportation, please visit the Portland Bureau of Transportation. The Portland Bureau of Transportation embraces inclusivity through its service delivery, internal operations, organizational culture, and in its work with partners in the community.

Requirements

Experienceexercising sound independent judgment and initiative within established guidelines, such as evaluating compliance and regulatory issues and adopting effective solutions.
Experience functioning in a leadership capacity, delegating tasks, and promoting a culture of inclusivity, safety, and accountability.
Experience with the development and monitoring of performance with a focus on customer service, quality assurance, and continuous process.
Experiencereading and interpreting various kinds of maps, permit records, architectural and engineering drawings, construction plans, and other technical materials.
Experience with effective written and oral communications, understanding your audience, and documenting successful completion for a wide range of assignments.
A valid driver's license and acceptable driving record

Nice To Haves

An Ideal Candidate will have at least 5 years of professional engineering experience specializing in traffic design and operations, and 2 years of experience directing/planning the work of staff.
Diversity Champion:You believe in, support, and fight for diversity and inclusion in the workplace and the community. You prioritize ways to make it happen in a manner that benefits all stakeholders.
Detail-oriented:An organizer and planner who thrives on details and is uncompromising in consistency and accuracy.
Organized:Able to work on a multitude of tasks and understand/respond to various situations in a fast-paced, dynamic work environment.
Relationship Builder: An outgoing professional who values building trust, partnerships, and relationships to support an inclusive culture and accomplish objectives more effectively.
Customer Service Focused: You maintain a customer-centric outlook. You facilitate, negotiate, and build consensus among diverse customers and stakeholders, including elected officials.
Excellent Communicator: You are a strong communicator to both technical and non-technical individuals, and proficient verbally and in writing
Problem Solver: You can identify problems early and value collaboration. You utilize active listening and effective communication, and facilitation skills in working with others to find resolutions
Authentic: Effective in a professional, diverse, multi-cultural environment. You treat customers, co-workers, and employees with respect and are accountable
Results Driven: This position is high-paced, dynamic, and requires a candidate who can take charge, bring focus, and finish tasks in a timely, accurate, and professional manner

Responsibilities

Lead and participate in the work of technical and administrative personnel in the performance of technical, development review, and permit processing functions and administrative work.
Engage with the community, including residents, property owners, business owners, and community-based organizations.
Coordinate various stages of the permitting process.
Explain the City's processes, codes, and procedures.
Respond to customer and public inquiries and complaints; explain and interpret codes, policies, standards, fees, and procedures to the public.
Our Development Services Technician III team leaders may be assigned as the "single point of contact" on high-profile initiatives, requiring public speaking and coordination of multiple city codes as it pertains to that assignment.
Oversee the processing of applications for permits, inspections, or services; oversee permit issuance.
Sustain a culture of safety, organizational excellence, stewardship, and professionalism
Apply continuous improvement principles in standard daily work and long-range planning

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