Development Services Senior Coordinator

The Ohio State University • Columbus, OH

17d • $23

About The Position

Reporting to the Project & Data Management Lead, the Development Services Senior Coordinator is responsible for event registration setup and management from beginning to end. Works closely with internal partners across Advancement to gather requirements for event registration setup. Plans and executes the building of online event registration forms on external event pages. Uses simple to complex hierarchies to control access to various versions of those registration forms. Provides knowledge of internal-facing event and membership modules (BBEC/TAS) and external-facing event registration webpages (BBIS) for the Advancement Engagement Services team as well as internal and external users. Participates in database testing projects and related activities and meetings to include writing and tracking the progress of detailed testing scenarios. The Senior Coordinator is expected to have the ability to work independently and as a team; manage projects in different stages and simultaneously; have excellent organizational and time management skills. All members of External Affairs are part of creating a culture that inspires an exceptionally multifaceted and talented team and are expected to exhibit The Ohio State University’s Shared Values. The Office of Advancement is committed to acting with kindness, respect, and integrity at all times and welcoming our colleagues’ ideas, voices, and perspectives, acknowledging that we are better together.

Requirements

• High School diploma or GED
• 4 years of experience in customer service or communications including analyzing & interpreting information.

Nice To Haves

• 6 years of experience in customer service or communications including analyzing & interpreting information.
• Intermediate Level/knowledge of Excel.
• Proficiency in MS Office and CRM systems.
• The Office of External Affairs is committed to providing tools and resources for you to learn our business, proprietary databases, university-specific processes, and advancement practices.

Responsibilities

• Serves as the liaison between event owners and the Engagement Center (EC)
• Provides recommendations for event setup in our internal systems to prevent potential issues
• Plans and executes the building of online event registration forms on external event pages
• Uses simple to complex hierarchies to control access to various versions of those registration forms
• Analyzes and tracks live event registrations and communicates with event owners to discuss progress and trends, determines if event registration process changes are needed and informs the team appropriately
• Makes recommendations for registration processes and policies that guide the team with decision making related to customer exceptions
• Monitors event registrations to ensure event attendee capacity is not exceeded
• Manually enters and imports past events and other data into TAS
• Enters relevant details and accounting information for events that Engagement Services (ES) is actively managing registration and/or for events that are imported into BBEC after they have occurred
• Receives, tracks and enters offline event registrations from internal partners/departments
• Creates and develops systems for tracking high-profile or complex event registrations for the team and/or internal partners
• Handles walk-in and mailed event registration fees
• Works with Advancement Records and Finance teams to process event payments, works with event owners and Advancement Finance to assist in settling outstanding balances due for event registrations through research and contacting the customer if needed
• Participates in testing projects and related activities and meetings to include tracking the progress of detailed testing scenarios to ensure the system is working properly for current and anticipated internal/external user activities
• Repeats testing scenarios when system upgrades and/or enhancements are implemented
• Reports system issues and works with Lead to resolve issues prior to the roll-out of upgrades and/or enhancements
• Meets deadlines to make sure testing projects stay on track
• Performs other duties as assigned.

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED