Development Services Officer (IHP)

MGH Institute of Health Professions • Boston, MA

77d • $62,400 - $90,750 • Hybrid

About The Position

The Development Services Officer (DSO) provides management and coordination of development procedures, processes, record/data analysis, and materials central to the IHP's fundraising and alumni relations activities. The DSO is responsible for a number of operations critical to the success of the IHP's fundraising and alumni relations programs including, but not limited to, data management, prospect research, endowed fund management, performance management, and management of event logistics (development-related events), and the central point person on the Blackbaud CRM, known internally at “Atlas”. The DSO will provide high-level customer service in interacting with all prospects and donors. This position reports to the Executive Director of Development and works collaboratively with the other development and alumni relations staff.

Requirements

• Bachelor's degree (required), and graduate degree (preferred) in nonprofit management or related discipline.
• Three to five years of relevant professional experience, preferably in development within higher education and/or academic medical center.
• Expert in Blackbaud CRM or similar development database.
• Advanced Excel skills are a plus.
• Experience with programming language a plus (SQL and R).
• Familiarity with and commitment to best practices in fundraising programs.
• Excellent organizational skills and attention to detail.
• Excellent writing and communication skills.
• Expertise in project management.
• Experience in customer service, multi-tasking and grace under pressure.
• Excellent interpersonal skills, including the ability to listen and interact effectively with donors and Board members.
• Strong verbal and written skills.
• Ability to work well both independently and collaboratively, managing multiple projects and priorities.
• Ability to work in complex organizations.

Responsibilities

• Serve as the Atlas expert within the development office to ensure that all staff utilize Atlas fully.
• Assist development and alumni relations staff in their knowledge and use of Atlas.
• Represent the Development Office on all Mass General Brigham Enterprise Development Office committees and councils pertinent to this critical responsibility.
• Oversee and manage information and records in Atlas database for the Development Office, including oversight of gift processing and record keeping.
• Lead or participate in projects associated with designing, implementing, testing, and maintaining of complex systems using the Atlas software.
• Work with Finance to resolve any variances/discrepancies.
• Work with the MGB Enterprise Development Team to create new reports and dashboards as needed.
• Develop and prepare gift status and fundraising reports and provide statistical analysis and evaluation of fundraising activities.
• Manage prospect/donor portfolios and assignments and ensuring accurate tracking.
• Oversee all endowed funds with each school and program.
• Oversee tracking of the office's planned giving program.
• Ensure that the Development Office is compliant with MGB Gift Acceptance Policy and IRS regulations.
• Manage the workflow around fundraising events in Atlas.
• Work closely with the Director of Alumni Relations to build a strong pipeline of alumni data.
• Create and run imports using BrightVine Data Link to add and maintain data in Atlas.

Benefits

• Competitive base pay.
• Comprehensive benefits.
• Career advancement opportunities.
• Differentials, premiums and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.

What This Job Offers

• Job Type: Full-time
• Industry: Educational Services
• Education Level: Bachelor's degree