Development Services Facilitator

Hillsborough County Board of County Commissioners•Ruskin, NC

About The Position

The Development Services Facilitator serves as the first point of contact for Development Services, responsible for the frontline permit and contractor licensing process including support for all customers (phone, email, walk-ins). Conducts preliminary permit application and code research; coordinates and tracks progress of permit and license applications. Performs records research and duties to process permit applications and issue permits (residential and commercial); supports the permit and licensing process including clerical support functions; provides information concerning permit requirements, codes and inspection procedures to contractors, design professionals and the public; to check plans for completeness and accuracy; to calculate permit fees; to issue over-the-counter permits; and to do other work as required. This position within the Development Services Department requires a candidate with strong customer service expertise, excellent interpersonal skills, and the ability to make sound, timely decisions in a fast-paced environment with minimal supervision. The ideal candidate will have experience in call center operations and demonstrate proficiency with Customer Relationship Management (CRM) software, as well as confidence in face-to-face interactions. Regular collaboration with managers and leaders across multiple sections and departments is expected. Strong verbal and written communication skills are essential for conveying information clearly and maintaining professional relationships. Additional qualifications include a solid understanding of construction terminology and building codes, proficiency in data entry and permit tracking systems, and the ability to explain technical information to the public in an accessible manner.

Requirements

Knowledge of land development code and Florida Building Code
Knowledge of basic land development and construction permit requirements.
Knowledge of general permit processing and procedures.
Knowledge of land development and construction terminology.
Ability to interact with the public in a professional, courteous manner.
Ability to answer questions and resolve problem situations or refer to appropriate office.
Ability to follow check lists and recognize different types of required exhibits and plans.
Ability to communicate effectively and persuasively, both verbally and in writing.
Ability to participate effectively in the formulation of departmental policies and procedures.
Ability to work effectively with others.
Ability to set priorities, meet deadlines and multi-task.
Ability to use a computer and related software.
Graduation from high school or possession of a GED Certificate and one year of experience working in a support role for a company providing technical public service in a business field, e.g. Architect/engineering, construction, or similar fields.
OR an equivalent combination of education, training, and experience that would reasonably be expected to provide the job-related competencies noted above.
Tier 1: Possession of ICC (International Code Council) Permit Tech Certification, or ability to obtain within one year of hire date.
Tier 2: Possession of ICC Permit Tech Certification and Certified Floodplain Manager (CFM).

Nice To Haves

strong customer service expertise
excellent interpersonal skills
the ability to make sound, timely decisions in a fast-paced environment with minimal supervision.
experience in call center operations
demonstrate proficiency with Customer Relationship Management (CRM) software
confidence in face-to-face interactions.
Regular collaboration with managers and leaders across multiple sections and departments is expected.
Strong verbal and written communication skills are essential for conveying information clearly and maintaining professional relationships.
a solid understanding of construction terminology and building codes
proficiency in data entry and permit tracking systems
the ability to explain technical information to the public in an accessible manner.

Responsibilities

Answering general questions for processes and services provided by Development Services includes all services associated with permitting and property development, such as planning, zoning, development review, and building permits and inspection services for all of unincorporated Hillsborough County.
Accepts, reviews and evaluates building permit and development review applications for completeness and accuracy
Accepts, reviews, updates, and processes contractor licensing applications, including Licensing Board support.
Reviews plans for completeness and accuracy and check for basic compliance
Calculate fees and process payments
Verifies parcel ownership and checks for violations and inspection history
Processes over-the-counter permits and stand-alone applications
Conducts preliminary permit application and code research; coordinates and tracks progress of permit applications.
Determines which agencies must review applications and routes permits to various County agencies and departments to process
Provides information to the public concerning the permit process requirements, codes and inspection procedures
Assists clients both online and in-person in completing applications for permits
Receives and processes citizen construction complaints through code compliance process, including facilitation and supporting notice of violation, proper notice of hearing and other compliance procedures
Respond to inquiries regarding the status of permit applications
Explains reasons for denial of applications
Explains additional requirements and the process for reapplying
Issues permits
Inputs, accesses and analyzes data using a computer
Issues certificates of occupancy/ completion
Maintains records and performs records research
Responds to public inquiries regarding previously submitted information and provides information