Development Operations Manager

George Mason University•Fairfax, VA

12d•Hybrid

About The Position

The Development Operations Manager manages the College of Humanities and Social Sciences' Development Office, providing administrative and operational support, managing financial and budget activities, directing donor stewardship, managing and analyzing reports for the team, Department Chairs, and Center Directors, coordinating internal technology and CRM updates, coordinating campaign operations, providing back-end event support, and serving as the first-touch source of assistance for faculty, advisory board members, university advancement, and the alumni community. The position professionally represents the College of Humanities and Social Sciences' Development Office to all constituents; provides administrative support to the Director and Development team; and manages other administrative support personnel and graduate and undergraduate student workers in an efficient and effective manner in a fast-paced environment subject to multiple demands and changing conditions to support the achievement of the mission and goals of the College of Humanities and Social Sciences.

Requirements

High school diploma or equivalent;
Experience in senior level administrative management and support in an academic environment. Proven ability to work effectively in a dynamic environment and in support of a high level management team;
Knowledge of University and CHSS programs, policies, and procedures;
Excellent computer skills with working knowledge of all applications in Microsoft Office, electronic calendaring, e-mail, university applications such as eVA and Travel Request system, College applications and files, and Development databases and reporting formats;
Skill in providing all aspects of executive level administrative support, especially communication with and generation of external correspondence to key constituents such as donors and the alumni community;
Must have strong interpersonal and organizational skills, and excellent verbal and written communication skills;
Must have the ability to maintain absolute confidentiality in a highly visible office;
Ability to work independently and complete multiple tasks within tight deadlines; and
Ability to provide timely and relevant input concerning external relations activities, meetings, and events, as well as to act for the good of the Development office and the College in a wide variety of situations.

Nice To Haves

Bachelor’s degree in a related field.

Responsibilities

Provides the full range of operational functions for the Director and Development team members and related advisory board leadership including administrative support, calendar management, budget reconciliation, gift processing, data base management, and reporting;
Generates appropriate electronic and other correspondence and leads department donor stewardship activities;
Manages and updates all databases and records for development activities and generates portfolio reports for development officers;
Manages office interns and student workers, when appropriate. Improves office operations through data-driven, strategic planning to maximize the activity of all team members; and
Willing to take on additional work as needed to ensure smooth operations and coordination with the University Foundation and the Dean's Suite.
Provides administrative support (and manages staff who also utilize the University eVA system and credit card as appropriate) to process purchases for goods and services;
Utilizes the University Travel Request system to generate travel authorizations and reimbursements;
Utilizes other University systems to aid the Development team with procurement needs as applicable (i.e., Sodexo Catering system, Food and Beverage forms, Payment Request forms, etc.); and
Coordinates the department's financial reporting related to procurement, planning, contracts, and foundation accounts.
Serves as the operations manager for appropriate CHSS advisory and alumni chapter boards, assisting with planning, elections, events, and communications for the boards;
Key point of contact for faculty leadership, board chairs, and board members and, on behalf of the board, serves as the liaison with appropriate departments in CHSS regarding mentorship opportunities, speaking engagements, and other engagements;
Maintains up to date rosters, addresses, and board commitment donations and stewardship; and
Maintains and updates board websites information concerning board activities.
Under the direction of the Director, plans for the College's participation in future College or University fundraising campaigns by managing the schedule, materials, collateral, database, and donor profiles for the campaign; and
Provides back-end support for events, including planning documents, event budgets and reconciliation, contracts, materials, system updates, and onsite support.