Development Operations Manager

Opera Colorado-posted 14 days ago
$57,500 - $65,000/Yr
Full-time • Mid Level
Englewood, CO
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Opera Colorado seeks an organized and enthusiastic Development Operations Manager to provide essential administrative, database, and event support for the Development Department. Reporting to the Director of Development, this role is central to ensuring the smooth operation of donor stewardship, event logistics, and CRM data management, while contributing to communications and cultivation strategies that advance Opera Colorado’s mission. The ideal candidate is detail-oriented, collaborative, and eager to learn about fundraising and donor engagement in a fast-paced performing arts environment. They will coordinate donor acknowledgments, manage accurate CRM data, assist with events and communications, and provide outstanding internal and external customer service. This role is ideal for a tech-savvy self-starter interested in nonprofit fundraising and arts administration, with strengths in systems-building, organization, and donor support.

  • Maintain the accuracy and integrity of Opera Colorado’s donor database ( Tessitura ), including data entry, record keeping, and gift tracking.
  • Process donations and other gifts promptly and accurately, ensuring data consistency and confidentiality.
  • Generate timely donor acknowledgments, receipts, and personalized correspondence.
  • Track and report on donor activity, campaign progress, and revenue goals.
  • Coordinate monthly reconciliation of gifts with the Finance department.
  • Produce and send donor communications, acknowledgments, and stewardship materials that strengthen donor relationships.
  • Define and pull lists for targeted donor communications
  • Support the execution of direct mail, e-newsletters, and digital fundraising campaigns.
  • Assist in collecting donor stories, testimonials, and other content to highlight impact.
  • Help fulfill donor benefits and recognition lists for program books and online platforms.
  • Serve as a professional and welcoming point of contact for donors, patrons, and volunteers.
  • Assist with research to identify potential donors, funders, or sponsors using internal data and external tools.
  • Prepare profiles and background materials for donor meetings, proposals, and events.
  • Support data analysis to improve segmentation, track giving trends, and identify opportunities for growth.
  • Provide accurate and timely reports for internal planning, grant submissions, and board updates.
  • Assist in planning and executing fundraising and cultivation events, including receptions, donor dinners, and opening night gatherings.
  • Coordinate event logistics such as guest lists, RSVPs, signage, materials, and staffing needs.
  • Support on-site event operations, ensuring a polished and welcoming donor experience.
  • Help manage sponsor benefit fulfillment and post-event follow-up.
  • Provide general administrative support for the Development Department, including scheduling, meeting preparation, and record organization.
  • Maintain inventory of stationery, supplies, and development materials.
  • Prepare meeting agendas, take notes, and follow up on action items.
  • Back up front office operations or other administrative functions as needed.
  • Work closely with Development, Marketing, Education, and Patron Services teams to ensure consistent messaging and donor engagement.
  • Participate in departmental and all-staff meetings, contributing to an inclusive, solutions-oriented culture.
  • Take initiative in improving internal systems, tracking processes, and donor touchpoints.
  • Take on other responsibilities and projects as assigned.
  • Has proficiency with donor management software (CRM) —experience with Tessitura strongly preferred.
  • Demonstrates fluency in building and managing segmented lists in Tessitura (v. 16 preferred).
  • Possesses exceptional organizational skills, attention to detail, and the ability to manage multiple projects simultaneously.
  • Brings a minimum of 2 years of experience in nonprofit fundraising, development, or operations.
  • Communicates clearly and professionally, both verbally and in writing.
  • Demonstrates strong commitment to Opera Colorado’s mission and values of diversity, equity, inclusion, and access.
  • Is insightful when analyzing data and using results to activate donor engagement and process improvement.
  • Demonstrates strong proficiency with Microsoft Office Suite.
  • Bachelor’s degree or equivalent experience.
  • Basic understanding of accounting or data reconciliation processes.
  • Exercises discretion, integrity, and a service mindset when handling sensitive donor information.
  • Thrives in a collaborative, creative, and dynamic environment, bringing a proactive, positive attitude and genuine enthusiasm for the performing arts and philanthropy.
  • Ability to work occasional evenings and weekends for performances and events.
  • Ability to lift up to 40 lbs. occasionally.
  • Some local travel required.
  • Opera Colorado offers a generous benefits package that includes medical and supplemental insurance, retirement contributions, paid vacation, holidays, and sick leave.
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