Development Operations Coordinator

Women's Refugee Commission•New York, NY

4d•Hybrid

About The Position

The Women’s Refugee Commission (WRC) works to improve the lives and defend the rights of refugee and internally displaced women, children, and young people. As a research and advocacy organization, WRC is dedicated to securing systemic changes in policy and practice that ensure uprooted women, children, and young people can fully exercise their rights to protection, services, and self-sufficiency. Scope of Work: Under the supervision of the Senior Officer, Individual Giving and working across the development team (Individual and Institutional) the Development Operations Coordinator will provide experienced and essential support by managing a range of development activities and ensure the integrity, accuracy, and strategic use of donor data across fundraising operations. This role maintains CRM efficiency, oversees gift processing and donor acknowledgments, supports reporting and analytics, and ensures donor data flows effectively into communications systems to enable targeted outreach and engagement. The successful candidate for this role will bring to WRC 2+ solid years of full cycle data management experience, preferably in Donor Perfect. In addition to being able to successfully handle the essential list of activities as outline below:

Requirements

Experience in nonprofit development or fundraising operations.
Experience supporting grant administration or institutional fundraising processes.
Strong proficiency in Donor Perfect, Blackbaud’s Raiser’s Edge , NXT or any similar CRM dedicated to donor management.
Strong attention to detail and ability to maintain complex datasets accurately.
High proficiency with Microsoft Excel and Word, including mail merges.
Experience processing donations and managing donor records.
Ability to handle confidential donor information responsibly.
Familiarity with donor research and wealth screening tools.
Team player, customer service oriented
Knowledge of (or willingness to learn) applicable IRS regulations, Generally Accepted Account Principles (GAAP), and fundraising data compliance procedures.

Responsibilities

Support development operations including donor research and database management for individual giving campaigns and initiatives, as well as institutional giving proposals and grants.
Manage administrative tasks that are related to fundraising activities.
Generate mail merges for appeals, report mailings, and acknowledgements.
Support the financial administration and operations of donor cultivation events, including vendor management, payment processing, and budget tracking.
Coordinate with development staff on data needs related to grant administration and institutional giving.
Serve as the primary administrator for WRC’s CRM donor database which contains over 20, 000 contacts ensuring and maintaining functionality, security, and maintenance.
Manage donor record updates, queries and analytics to support development strategy and leadership reporting.
Ensure donor data flows effectively between development, communications, and finance systems.
Conduct wealth screening and donor research on donors and email subscribers.
Generate lists and segmentation for fundraising campaigns, stewardship, and targeted outreach.
Create dashboards and analytics to support development strategy and leadership reporting.
Receive mail on in-office days and process all gifts received, including scanning checks and confirming accuracy of transfers and disbursement reports.
Enter all individual and institutional gifts and awards in the database, ensuring accuracy of information and updating donor records and notes as necessary.
Support the financial team to ensure incoming payments are tracked against institutional gift commitments.
Maintain tracking and reporting of campaign and event revenue and lead monthly and annual financial reconciliation processes. Support financial administration and logistics of planned donor cultivation events, including vendor management, payment processing, and budget tracking.
Manage donor correspondence, including receipting, timely acknowledgements, and tributes— collaborating with fundraisers and the executive office to document acknowledgement for large gifts. Cultivate positive relations between donors and prospects by addressing donor inquiries, responding to special donor requests and requests for additional information.
Support project coordination and implementation of monthly giving, annual fund campaign communications, and activation plans with cross-functional colleague project teams and external consultants and vendors.
Maintain records of donor communications and stewardship activities.