Development Liaison/Senior Development Liaison

City of McKinney (TX)•Mckinney, TX

26d

About The Position

This strategic and critical role in the continued success of McKinney's development process facilitates construction activity in a proactive and collaborative relationship-focused manner. This position serves as a liaison between the Development Services Division including its four departments (Building Inspections, Code Services, Engineering, and Planning), the Fire Department, and our various development partners. The position is also responsible for: effectively and proactively establishing strong interpersonal relationships which may be utilized to facilitate the creation of high-quality developments; proactively monitoring and assisting the progression of ongoing projects through the development process with white-glove service; providing single-point-of-contact project assistance to a variety development partners; using high levels of creativity and problem solving skills to diagnose abstract and sometimes highly complicated project and process related issues, identifying potential solutions, and helping implement said solutions; and striving to provide customer experiences that consistently exceed expectations.

Requirements

Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.).
Ability to proactively establish positive, strong, and meaningful relationships with internal and external contacts.
Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided.
Ability to independently manage projects and multifaceted tasks
Ability to produce desired work outcomes, including quality, quantity, and timeliness.
Ability to plan and organize work, time, and resources, and if applicable, that of subordinates.
Ability to forge strong professional relationships with internal staff and external customers, in an outgoing and friendly way.
Ability to quickly gain job knowledge and technical competency through collaborative training and supportive coaching from management and peers.
Action-oriented with a facilitating, customer service-oriented attitude.
Ability to thrive in a collaborative, extremely fast paced, and sometimes pressure-filled work environment.
Exhibits flexibility and adaptability, in an environment with rapidly changing/fluctuating priorities.
Ability to exercise judgment, decisiveness and creativity in situations involving a variety of generally pre-defined procedures and also in situations with a number of unknown variables and possible outcomes.
Skilled in analyzing processes and policies and creating recommendations for improvement.
Ability to maintain a holistic view of the overall system/process when working towards a specific solution.
Ability to apply principles of persuasion and/or influence to achieve positive outcomes.
Ability to communicate clearly, both orally and in writing regarding job knowledge and expertise.
High school diploma or GED; supplemented by three (3) years previous experience and/or training involving any development related field (ex: Engineering, Planning, Building Inspections, Architecture, Construction Management, etc.).
Must pass a drug screen and background check.
Must have Class C Texas Driver's License.
Bachelor's Degree in Construction Management, Planning, Engineering, Public Administration, Business Administration/Management, or a related field; Three (3) years previous experience and/or training involving any development related field (ex: Engineering, Planning, Building Inspections, Architecture, Construction Management, etc.). Three (3) Professional Certifications: AICP, ICC Code Specialist, ICC Permit Technician, ICC Zoning Inspector, Customer Experience Certification, Facilitator Certification, Process Improvement Certification, and/or other related certifications.

Nice To Haves

Master's Degree in Construction Management, Planning, Engineering, Public Administration, Business Administration/Management, or a related field.

Responsibilities

Acts as a single-point-of-contact/development liaison to assist customers with project status updates and resolution of both standard and nonstandard project issues or procedural/regulatory questions that may arise throughout the development process.
Represents the Development Services Division at various meetings such as pre-development or pre-construction meetings to provide guidance and information to help customers understand development processes.
Serves as an ambassador of the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.).
Facilitates the proactive sharing and coordination of development-related information with a wide variety of internal and external stakeholders via meetings, calls, and written correspondence.
Manages, coordinates, and expedites high priority projects through the development process.
Coordinates time-sensitive information requests for potential economic development projects and the exchange of information between Staff and external agencies or customers.
Serves as the primary point of contact for economic development corporation personnel and works to address their issues and needs accordingly.
Proactively reaches out to customers at various milestones (i.e. plan approvals, permit issuance, or Certificate of Occupancy issuance) throughout the development process to provide guidance and explanation, offer assistance, and ensure that potential issues are addressed quickly and appropriately.
Proactively pursues feedback from customers to identify successes, opportunities for improvement and implement enhancements to improve the customer experience.
Evaluates project status reports to identify potential project delays, working with the customer and appropriate staff to identify issues and solutions to move projects forward.
Addresses customer inquiries and information requests by using a number of internal resources including, but not limited to online interactive maps and related geographic information systems (GIS) software, as-built construction documents, and records management software solutions.
Continuously builds upon an extensive knowledge of the Development Services Division's and Fire Department's processes while simultaneously maintaining a broad understanding of the services offered by various Division-wide teams and how the two may correlate. This knowledge will be utilized as the foundation for renewed and consistently clear communication and interaction between the Division's departments and external customers.
Maintains extensive involvement in internal and external professional development opportunities.
Involved in special cross-departmental teams and/or projects.
Supports and expands department training efforts.
Serves as a mentor to other Development Liaisons.
Creates tools to improve project assistance efficiency.
Presents development process issues and potential improvements to various boards/committees, solicits feedback, and works towards resolution.
Assists customers with navigating and utilizing the City's land management software for actions such as project submittals, payments, comment retrieval, and inspection requests.
Assists Division-wide teams with tracking and follow-up on expiring Temporary Certificates of Occupancy and other Certificate of Occupancy issues.
Complies with all written City policies and procedures.
Adheres to assigned work schedule as outlined in City and department attendance policies and procedures.
Travels to meetings, training, and City events as necessary.