Suncorp Bank-posted 8 months ago
Full-time • Manager
Allendale, MI

As a Development Branch Manager in our Retail Banking, you'll play a key role in helping to enhance the customer experience and delivering exceptional growth results across the key dimensions of quality sales activity, revenue, productivity and branch profit as demonstrated through Pillars of Performance. This role consists of people leadership roles that are responsible for the overall operation of a branch including sales, maintaining service excellence and ensuring the branch is compliant with ANZ's policies and procedures. ANZ's Retail Division is made up of our extensive branch network, Contact Centres, Brokers and Mobile mortgage manager units. We're working really hard towards our two goals - to get to number one in customer service and number one in customer growth. Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

  • Overall operation and performance of the branch including sales
  • Maintaining service excellence
  • Ensuring branch compliance with ANZ's policies and procedures
  • Enhancing the customer experience
  • Delivering exceptional growth results across quality sales activity, revenue, productivity and branch profit
  • Business development and sales planning experience, preferably within the financial services industry
  • Leadership experience
  • Business management experience and strong commercial acumen
  • Effective communication and strong interpersonal and networking skills
  • Highly developed Leadership skills
  • Previous banking experience (ideally Retail network)
  • Digital proficiency and commitment to build strong customer engagement digitally
  • Access to health and wellbeing services
  • Discounts on selected products and services from ANZ
  • Flexible working arrangements
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