Development Associate for Donor Engagement

NORTON MUSEUM OF ART INC•West Palm Beach, FL

1d•Onsite

About The Position

Founded in 1941 by Ralph Hubbard Norton and his wife Elizabeth Calhoun Norton, the Norton Museum of Art is Florida’s largest art museum, renowned for its distinguished collection. The Norton Museum of Art welcomes visitors to experience the transformative power of art through intimate and creative encounters with wide-ranging collections and programs of the highest quality. With holdings spanning Contemporary, Early European, Modern, and Asian Art, as well as Photography, the Norton serves as a cherished institution within its community. Our Commitments: To uphold our mission and ensure the Norton’s relevance to our community, we are dedicated to the following principles: Art: We celebrate and share excellence in the arts in all its forms. Audience: We cultivate meaningful dialogues and relationships with a diverse and inclusive audience. Ambassadors: Our employees, Trustees, volunteers, and partners are the vital links connecting Art and Audience. Foundations: We are committed to preserving the Norton’s fiscal and physical legacy for future generations. Position Summary: The Development Associate for Donor Engagement is a full-time, non-exempt position reporting to the Director of Donor Engagement (DODE) and is responsible for supporting the Donor Engagement team and its initiatives in advancing the Museum’s donor stewardship and engagement efforts. This position provides high-level administrative, logistical, and operational support to the Donor Engagement team, including the Development Officer for Donor Events and the Development Officer for Donor Relations. Key responsibilities include managing donor data with accuracy and integrity, coordinating gift processing and acknowledgments, and supporting the planning and execution of donor events—all of which directly contribute to the cultivation, stewardship, and retention of upper-level Members and donors. As a member of the Donor Engagement team, this position collaborates closely with colleagues across the Development and External Affairs department to ensure a seamless, thoughtful and high-quality donor experience, while helping to uphold the Museum’s fundraising goals and stewardship standards.

Requirements

BA/BS degree required
One or more years of applicable experience required.
Proficient in Microsoft Office applications, including database management (Altru proficiency a plus)
Excellent written, verbal, and communication skills with the ability to interact and integrate with a wide range of individuals.
Ability to convey a positive and professional image, especially in high-pressure situations with Museum staff, vendor, guests, and high- level donors.
Self-starter with the ability to prioritize, multi-task, and excel in a fast-paced environment
Good decision making and problem-solving skills
Demonstrate the highest level of personal and ethical standards
Attention to detail and accuracy in performance
Ability to meet and impose deadlines, working with minimal supervision
Ability and willingness to work extended hours, including nights and weekends as needed
Willingness to monitor personal and shared email inboxes after hours and on weekends should urgent items arise.

Nice To Haves

Museum or cultural institution experience preferred, but not required

Responsibilities

Responsible for gift entry for an array of annual dues, including Norton Circle Memberships, Curatorial Council dues, the Curated Travel program, and the Museum’s fundraising events (including Gala and ArtBeat).
Oversee the process of drafting, printing, and mailing acknowledgment letters for each gift entered, ensuring receipt in a timely manner.
Collaborate with the larger Development team on the prospect pipeline and provide support with prospect research and screening information.
Lead correspondence for all Auction purchases regarding payments for winnings and complete payment processing
Support Development and External Affairs Coordinator in generation of Auction payment acknowledgements
Support Development Officer for Donor Events with the full event invitation process – inclusive but not limited to mail merging, printing envelopes, stuffing envelopes, stamping and mailing invitations, pre-event mini brief, etc.
Utilize Blackbaud Altru to document Donor Engagement led event attendance in a timely manner.
Interact regularly with members, donors, and event attendees by phone, email, or in person with inquiries regarding Donor Engagement or annual fundraising events.
Support DODE with annual Gala related tasks, including but not limited to answering inquiries for Gala Tables and Tickets in a timely manner, retrieval of guest names and guest name changes, recognition listings, outstanding payment follow up, formulation and maintaining of pre-Gala reception RSVP list in collaboration with Auction team.
Work with the greater Donor Engagement team to ensure timelines are met on collaborative projects with other teams and departments.
Support the Development Officer for Donor Affairs and the Development Officer for Donor Relations in pulling queries for various Donor Engagement led initiatives.
Support the DODE and Chief Development + External Affairs Officer on the Curated Travel program including but not limited to formatting itineraries, entering payments, assisting with zoom meetings, with travelers, etc.
Assist in the answering and monitoring of multiple phone lines and email inboxes to ensure timely responses.
Support DODE with the coordination and scheduling of cross-departmental meetings.
Maintain Altru records and ensure data is up to date and accurate.
Edit & proofread documents, reports, invitations, etc.
Other reasonable projects and duties as assigned.

Benefits

Medical, Dental, Vision, Worksite plans & Additional Life Insurance
Basic Life Insurance and AD&D, employer paid
Short-term Disability Insurance, employer paid
Flexible Spending Accounts and Health Savings Accounts
401(k) retirement plan and 2% employer match
Considerable paid time off, plus 4 additional discretionary days, and 9 recognized holidays
Flex Work options; hybrid & flexible schedule after an employee’s 90-day probationary period. NOTE: FlexWork is not suitable for all positions.
20% discount for staff in the Museum store
10% discount at The Restaurant
Membership to the ROAM Museum network