Development Associate, Development Services

BMC Software•Arlington, MA

3d•$20 - $28

About The Position

The Development Associate, Development Services provides essential administrative and data support to ensure the department runs smoothly and efficiently. This entry-level role supports scheduling, meeting coordination, invoicing, RENXT data entry, and donor receipt processing. The position plays a foundational role in maintaining accurate records, supporting operational workflows, updating documentation, and reinforcing the team’s commitment to timely, high-quality service across the Development organization. Position: Development Associate, Development Services Department: Development Support Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Provide day-to-day administrative support for the Development Services team, including scheduling, meeting logistics, calendar coordination, and follow-up. Assist with core financial processes such as processing invoices, maintaining purchase orders, and supporting routine budget tracking. Support RENXT data entry and upkeep, including action logging, mail merges for receipts, list pulls, and basic data quality review. Prepare and process donor receipts and acknowledgment mailings in partnership with Stewardship and Gift & Fund Management. Use Asana to track tasks, monitor deadlines, support project workflows, and help maintain team visibility into in-progress work. Assist with updating and organizing SOPs, process documentation, templates, and shared resources to support consistent operational practices. Manage the Operations inbox and phone line; triage questions and direct staff, donors, and internal partners as needed. Assist with office management tasks such as supply ordering, file organization, and maintaining shared resources and templates. Capture notes and next steps for recurring meetings and support coordination of agendas, materials, and follow-up item Perform additional administrative duties as needed to support efficient departmental operations (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

Requirements

Associate degree and 1-3 years of administrative, office, or customer-service experience; or equivalent combination of education and experience.
Knowledge of basic administrative practices, scheduling, and office operations.
Skill in using Microsoft 365 (Outlook, Teams, Word, PPT, Excel, SharePoint) to manage calendars, documents, and communication.
Ability to perform accurate data entry in CRM systems; RENXT experience a plus.
Ability to learn and use task management tools such as Asana to track deadlines and workflows.
Strong organizational skills with the ability to prioritize tasks and support multiple stakeholders.
Attention to detail and accuracy, especially in data, documentation, and receipt processing.
Strong verbal and written communication skills.
Ability to maintain confidentiality and handle sensitive information professionally.
Ability to work collaboratively in a fast-paced, operational environment.

Nice To Haves

Bachelor’s degree
Experience in a healthcare, nonprofit, or fundraising environment
Prior exposure to CRM systems or database tools

Responsibilities

Provide day-to-day administrative support for the Development Services team, including scheduling, meeting logistics, calendar coordination, and follow-up.
Assist with core financial processes such as processing invoices, maintaining purchase orders, and supporting routine budget tracking.
Support RENXT data entry and upkeep, including action logging, mail merges for receipts, list pulls, and basic data quality review.
Prepare and process donor receipts and acknowledgment mailings in partnership with Stewardship and Gift & Fund Management.
Use Asana to track tasks, monitor deadlines, support project workflows, and help maintain team visibility into in-progress work.
Assist with updating and organizing SOPs, process documentation, templates, and shared resources to support consistent operational practices.
Manage the Operations inbox and phone line; triage questions and direct staff, donors, and internal partners as needed.
Assist with office management tasks such as supply ordering, file organization, and maintaining shared resources and templates.
Capture notes and next steps for recurring meetings and support coordination of agendas, materials, and follow-up item
Perform additional administrative duties as needed to support efficient departmental operations