Development and Reliability Engineering Technician

JBT Marel•Des Moines, IA

About The Position

Understand the issues our customers and our teams face in the field related to products and services and parts availability Solve problems. Improve the equipment and related digital services Coordinate closely with Engineering, Product Management and Customer Care to improve customer satisfaction and customer experience Ensure and report planning and execution of support, repair, upgrade or refurbishment activity Establish process documents and workflow where needed and as agreed by Engineering, the Product Team and the Direct of Customer Care Participate in warranty process and recommended actions involving equipment Coordinate closely with other functions to improve system performance, improve uptime and reliability, reduce costs, improve NPD performance, the handoff process and customer experience Identify issues requiring resolution and potential upgrades or component improvements that improve reliability, uptime, and customer satisfaction Assures spare and wear parts have specified service life and are available for product for launch date and for the 12-month transition period Monitor OTD of parts for new mechatronic systems Review recommended vs. actual parts usage in transition year Refine recommended spare parts list and assist in setting initial inventory amounts Plan and report cross functional deliverables during the 12-month transition period. Provide input to RCI (Relentless Continuous Improvement) process to improve uptime, reliability or lead to positive customer experience Gather from multiple sources information on the customer experience of products and service. Communicating top priority to stakeholders for action and resolution Read service reports and advise the Product Team and Engineering Team of major issues Participating in customer, service team meetings and warranty reviews Communicate customer feedback on parts price to Customer Care Commercial and Product Teams for review and action Identify and communicate troublesome parts or missed prospect-to-startup process steps that are diminishing customer satisfaction such as those that harm uptime, fail often, generate losses, or fail infrequently at large cost Support the Product Manager with field insight on Life Cycle Asset Management (LCAM), Total Cost of Ownership (TCO), and customer Economic Value Analysis (EVA) Support the Engineering and Procurement Team with field insight on supplier quality issues, delivery issues, and obsolescence issues Performs other duties as assigned by the GM who is in contact with the Director of Customer Care and/or Director of Field Services The role requires coordination across many departments and stakeholders. This role has no direct supervision responsibility. The position exists to avoid loss and costs which can be $140,000 per event, with exposure to 30 such events per year. So, the scope of risk to mitigate exceeds $4M per year. The role will manage the transition of about 4 new products

Requirements

Minimum three years of experience in the areas listed above
Knowledge of industrial food processing environment
Direct experience in the meat industry
Direct experience with automated and mechatronic system
Communication skills ranging from factory floor to executive level
Training skills
Strong organizational, negotiating, planning and influencing skills, verbal and written
Attention to detail
Follow through and completion skills
Pleasant assertiveness and determination
Critical thinking skills to interpret and use information from a variety of sources and interpret highly technical concepts
Ability to develop, monitor, analyze, and control projects
Good organizational skills with the ability to handle multiple tasks oriented, fast-paced, high stress environment
Ability to read and interpret engineering and assembly drawings
Ability to shift style and effectively interface with co-workers, customers, and suppliers
Well-structured and organized problem solving/root cause analysis skills
Preventive and corrective action skills
Strong reporting and presentation skills
Ability to travel as needed

Nice To Haves

Leadership and team-building experience with the ability to integrate a diverse group of people to achieve objectives
Proficiency in Microsoft Office software applications
Experience as a Systems Engineer, Sustaining Engineer or Reliability Engineer, or equivalent
Technical background in manufacturing, fabrication, construction, or service disciplines
Working knowledge of design, CAD, and engineering change process
Ability to establish relationships and support Customer Care and Applications Engineering teams at site

Responsibilities

Solve problems
Improve the equipment and related digital services
Coordinate closely with Engineering, Product Management and Customer Care to improve customer satisfaction and customer experience
Ensure and report planning and execution of support, repair, upgrade or refurbishment activity
Establish process documents and workflow where needed and as agreed by Engineering, the Product Team and the Direct of Customer Care
Participate in warranty process and recommended actions involving equipment
Coordinate closely with other functions to improve system performance, improve uptime and reliability, reduce costs, improve NPD performance, the handoff process and customer experience
Identify issues requiring resolution and potential upgrades or component improvements that improve reliability, uptime, and customer satisfaction
Assures spare and wear parts have specified service life and are available for product for launch date and for the 12-month transition period
Monitor OTD of parts for new mechatronic systems
Review recommended vs. actual parts usage in transition year
Refine recommended spare parts list and assist in setting initial inventory amounts
Plan and report cross functional deliverables during the 12-month transition period.
Provide input to RCI (Relentless Continuous Improvement) process to improve uptime, reliability or lead to positive customer experience
Gather from multiple sources information on the customer experience of products and service. Communicating top priority to stakeholders for action and resolution
Read service reports and advise the Product Team and Engineering Team of major issues
Participating in customer, service team meetings and warranty reviews
Communicate customer feedback on parts price to Customer Care Commercial and Product Teams for review and action
Identify and communicate troublesome parts or missed prospect-to-startup process steps that are diminishing customer satisfaction such as those that harm uptime, fail often, generate losses, or fail infrequently at large cost
Support the Product Manager with field insight on Life Cycle Asset Management (LCAM), Total Cost of Ownership (TCO), and customer Economic Value Analysis (EVA)
Support the Engineering and Procurement Team with field insight on supplier quality issues, delivery issues, and obsolescence issues
Performs other duties as assigned by the GM who is in contact with the Director of Customer Care and/or Director of Field Services