Development and Operations Manager, eXtend a hand

eXp Realty®•Santa Fe, NM

12d•Remote

About The Position

The Development & Operations Manager is the central operational and program leader for eXtend a hand Charity. This role owns the execution of fundraising campaigns, grant processing workflows, donor and financial systems, and organizational operations while serving as a visible ambassador of the foundation’s mission. The position partners with leadership on grant approvals and ensures all charitable activity is accurate, compliant, efficient, and mission-aligned.

Requirements

Strong nonprofit operations or development operations experience
Proactive self-starter with the ability to work independently, take ownership, and drive initiatives from concept to execution
Comfortable representing eXtend a Hand in public settings (events, donor activations, campaigns)
Outgoing, relationship-oriented, and confident engaging with donors, partners, and volunteers
Systems-oriented with high execution standards
Comfortable working in fast-paced, corporate-supported nonprofit environments
Highly organized with strong financial and reporting discipline

Nice To Haves

Experience with nonprofit CRMs such as Neon CRM and/or HubSpot is a strong plus

Responsibilities

Review hardship grant applications against eligibility guidelines
Prepare grant recommendations and participate in shared approval decisions
Manage applicant communications and documentation
Track approval trends, decline patterns, and turnaround timelines
Recommend policy improvements based on application data and community needs
Maintain compliant grant records and reporting
Execute fundraising campaigns and donor initiatives
Support public-facing fundraising activations and community events
Represent eXtend a hand in donor, volunteer, and partner engagements
Manage donor communication workflows and fulfillment
Own donor CRM and reporting systems (Neon CRM and/or HubSpot experience strongly preferred)
Maintain dashboards and leadership reporting
Prepare board reports and organizational updates
Coordinate volunteer programs and engagement efforts
Reconcile donation revenue with Finance
Assist in tracking budgets, expenses, and campaign financial performance
Ensure financial accuracy and nonprofit compliance