Developer

Koniag Government Services, LLC•Baltimore, MD

13d

About The Position

Tuknik Government Services, a Koniag Government Services company, is seeking a Developer to support TGS and our government customer in Baltimore, MD. This position requires the candidate to be able to obtain a Public Trust. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. All employees are considered mission critical and are expected to report even during inclement weather conditions. The Developer is responsible for designing, developing, and maintaining software applications that support the Division’s Management Information Services, with a primary focus on ServiceNow and Java programming. This role provides expert technical support for the Key Performance Indicators (KPI)/Scorecard application, automates workflows, integrates new functionalities, and leverages quantitative metrics to enhance help desk operations. The developer collaborates closely with help desk management to identify process improvements, ensure system reliability, and optimize user experience.

Requirements

Proficiency in C#, VB.NET, Microsoft .NET Framework, Java, Python, JavaScript, and other languages used for API development and integration.
Demonstrated experience in developing, consuming, and integrating APIs (REST, SOAP, GraphQL), including making API calls and managing data exchange.
Familiarity with data formats such as JSON, XML, and RAML.
Strong database skills, including writing and optimizing queries (SQL/NoSQL), data modeling, schema management, and performance tuning.
Knowledge of Information Technology Infrastructure Library (ITIL) framework and experience with ServiceNow Configuration Management Database (CMDB) data modeling.
Must have Three to Five years of Hands-on experience with the following: C#, ASP.NET, VB.NET, JavaScript, CSS, HTML, jQuery, with SQL, PostgreSQL and Oracle database.

Nice To Haves

ServiceNow Certified Application Developer or equivalent experience.
Proficiency in C#, VB.NET, Microsoft .NET Framework
3+ years of hands-on ServiceNow development and Java programming in enterprise environments.
Experience with KPI/Scorecard design, workflow automation, and performance analysis.
Ability to translate business requirements into technical solutions and present findings to management.
Proven track record of delivering results in a fast-paced, dynamic environment.

Responsibilities

Design, develop, and implement ServiceNow solutions to meet operational needs.
Provide technical support and ongoing maintenance for the KPI/Scorecard application.
Automate workflows and integrate new features to improve help desk service delivery.
Analyze help desk performance using quantitative metrics and generate actionable reports.
Develop and manage scorecard metrics (e.g., call volume, ticket resolution, customer satisfaction).
Collaborate with management to identify and implement process enhancements.
Ensure system reliability and optimize user experience through advanced metrics analysis.
Support data-driven decision-making with timely and accurate performance reports.
Develop and maintain the organizational Workforce Management
Work in a Call Center environment, providing detailed reports utilizing ServiceNow.