JFrog-posted 10 months ago
$100,000 - $105,000/Yr
Full-time • Mid Level
Sunnyvale, CA

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including 80% of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call 'liquid software.' We are looking for top-notch Developer Support Engineers, to be partners rather than just employees and be the technical focal point for JFrog customers. Besides a wild ride and a lot of learning, we’ll leap your career forward!

  • Troubleshoot and Investigate complex customer’s CI/CD scenarios and provide innovative solutions for their requirements
  • Set up JFrog applications and 3rd party products in various development environments
  • Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
  • Reproduce customer scenarios and fill relevant bugs/features
  • Maintaining and improving a knowledge base of known issues and solutions
  • Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams
  • Ability to work in flexible hours and on weekends while needed
  • Develop scripts in Bash, Python, Groovy for debugging and automating
  • BS or equivalent in Computer Science, Computer Engineering, Management Information Systems, or Information Technology, plus 2 years or similar experience
  • Customer-facing experience, 3-5+ years
  • Able to manage complex, escalated cases, involving multiple architectures across multiple platforms
  • Experience in Linux - Mandatory
  • Strong technical software-related debugging skills - Mandatory
  • Understanding of Java or other compiled language - Mandatory
  • Knowledge/experience with databases, LDAP, Apache https, Apache Tomcat - Advantage
  • Experience with networking and reverse proxy (nginx/httpd) - Advantage
  • Experience in the DevOps industry - Advantage
  • Base salary range between $100,000 to $105,000
  • Equity package of restricted stock units (RSU)
  • Eligible to participate in Employee Stock Purchase Plan
  • Comprehensive benefits including medical, dental, vision, retirement, wellness and much more
  • Hybrid work: 3 days in office / 2 days remote
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