Developer Relations Manager

PolyAI•New York, NY

5h•Remote

About The Position

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Their voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. PolyAI's customers are expanding how they use the platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. Enterprises trust their conversational AI platform to automate millions of customer interactions every day. The mission for this role is to define the strategy and lead the developer ecosystem for PolyAI's new Developer Platform. This includes creating world-class technical content, nurturing a vibrant community of AI builders, and acting as the primary advocate for external developers integrating with their APIs and agent-building tools. PolyAI is looking for an impact-driven and technical Developer Relations Manager to own the developer journey, driving platform adoption, and establishing PolyAI as the premier destination for Conversational AI developers. This role will lead technical advocacy, mentor builders, and align closely with product, marketing, and engineering teams, translating frontier Agentic AI into intuitive, well-documented, and scalable developer resources. The ideal candidate is motivated by empowering developers, solving complex integration challenges, and transforming technical platform capabilities into a thriving, community-led ecosystem.

Requirements

5+ years of experience in Developer Relations, Technical Evangelism, or Software Engineering, with a strong focus on community engagement and developer experience.
Proven experience driving developer adoption and managing technical communities for API-first B2B, or Enterprise SaaS developer platforms at scale.
Exceptional ability to use qualitative developer insights and quantitative usage data to define, validate, and evolve a technical advocacy strategy.
Demonstrated track record of creating compelling, high-quality technical content (e.g., code repositories, blog posts, architecture diagrams, and technical presentations) that drives developer engagement.
Superior communication skills, with the ability to articulate complex technical AI/ML concepts to both deeply technical audiences and executive leadership.
Strong technical background. A Bachelor’s or Master's degree in Computer Science, Engineering, or a related field, or equivalent practical experience in software development (particularly with Python, Node.js, and REST/GraphQL APIs).

Nice To Haves

Experience working with conversational AI, Natural Language Processing (NLP), Large Language Models (LLMs), or speech technologies.
Previous experience defining, measuring, and moving quantitative success metrics for developer communities or open-source projects.
Experience working on a global B2B or Enterprise platform with a significant international developer footprint.
Familiarity with enterprise-grade platform integrations, including contact center infrastructure, CRM APIs, and AI agent development frameworks.

Responsibilities

Define and Lead the Developer Ecosystem Strategy. Establish a winning DevRel strategy and unified developer journey across our core platform APIs, SDKs, and integration points. Define, monitor, and report on key developer success indicators, driving continuous improvement to maximize developer ROI and platform stickiness.
Own and Deliver World Class Technical Content. Oversee the entire content lifecycle for developers, from strategic prioritization of topics to the creation of high-quality tutorials, API documentation, code samples, reference architectures, and video guides demonstrating how to build and optimize LLM-powered agents.
Be the Voice of Developers. Serve as the principal bridge between the external developer community and internal technical execution. Champion developer needs, translate community feedback into actionable product requirements, and challenge our engineering teams to continuously elevate the developer experience (DevEx).
Community Building and Advocacy. Act as the face of PolyAI to the developer community. Host webinars, speak at industry conferences, organize hackathons, and actively nurture technical discussions on platforms like GitHub, Discord, or Stack Overflow to ensure developers feel supported and engaged.
Integrate and Optimize Core AI Technology for Builders. Work alongside product teams to ensure our underlying LLM, RAG, and tool-calling pipelines are exposed to developers in a way that is intuitive, scalable, and consistent. Provide hands-on feedback during the development of new platform features.
Lead Developer Go-to-Market Strategy. Direct developer-focused Go-to-Market collaboration, including the coordination of API beta programs, developer launch kits, and technical enablement sessions to drive rapid, grassroots platform adoption.

Benefits

Participation in the company’s employee share options plan
Comprehensive health coverage for you and your loved ones
Life Insurance
STD and LTD
The opportunity to contribute to the company's 401k plan
Flexible PTO policy + 11 designated company holidays
Annual learning and development allowance
We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
Enhanced parental leave
Company-funded fertility and family-forming programmes
Menopause care programme with Maven
Sabbatical Program: 5-week paid sabbatical available after 5 years of employment