Developer Operations Analyst

Discord-posted 1 day ago

$156,000 - $175,500/Yr

Full-time • Mid Level

Hybrid • San Francisco, CA

501-1,000 employees

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Join Discord's Developer Operations team as our second analytics hire. Our team helps game developers understand how building communities on Discord improves their games' success. You'll provide the data-driven insights that prove Discord's impact on game performance, supporting our operations team with analytics for beta launches, SDK integrations, and partnership decisions. You'll build datasets from scratch, create dashboards, and work cross-functionally with product, data engineering, and data science teams. Your work directly influences how Discord demonstrates value to developers and shapes our gaming ecosystem strategy. This role reports to Analytics Lead for Developer Operations.

Build net-new analytics datasets by aggregating data across multiple sources, translating business questions into measurable metrics and reusable data models
Assess Discord SDK impact on games by analyzing how Discord's social features drive player retention, engagement, and monetization
Own end-to-end analytics from requirements gathering through SQL-based analysis to delivering stakeholder-ready dashboards in Looker and Mode
Support high-volume ad hoc analytics requests for developer conversations, SDK integrations, and partnership decisions
Collaborate with product managers, data engineers, and data scientists on strategic analytics initiatives
Create self-service analytics solutions that enable the DBO team to access insights independently

Analytics Infrastructure Building: 3+ years experience defining KPIs and building new data points by aggregating datasets across multiple sources. Must demonstrate ability to translate business questions into measurable metrics and create reusable data models.
End-to-End Analytics Execution: Proven track record taking analytics vision from concept to implementation - including data point creation, SQL-based analysis, and stakeholder-ready visualizations. Should be comfortable owning the full lifecycle from requirements gathering to dashboard delivery.
Analytics Foundation: 2+ years hands-on experience with live ops analytics (retention, engagement, monetization metrics) for gaming or large-scale live products (social platforms, streaming apps, etc.). Understanding of user lifecycle analytics and ability to connect product features to performance outcomes.
Technical SQL Proficiency: Strong SQL skills for complex data manipulation including joins, CTEs, window functions, and aggregations. Ability to write efficient, well-documented queries that others can build upon.
Gaming or Live Product Experience: Background in analyzing large-scale live products with millions of daily active users, including games, social platforms, and consumer applications. Experienced in user segmentation, behavioral trend analysis, and engagement measurement at scale.
Experience with data visualization tools (Looker, Mode, Tableau)

Familiarity with gaming SDKs, APIs, or developer platforms
Background in game analytics or live operations for apps
ML-Enhanced Data Aggregation: Experience using ML models to classify and tag unstructured data (e.g., chat sentiment, topic categorization), then aggregating these enriched labels with SQL datasets to generate behavioral insights and community health metrics
San Francisco Bay Area: Candidates must reside in or be willing to relocate to the San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties). Relocation assistance may be available.
For this role, the Hiring Manager would like folks to be in the office 3 days a week.

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