This is a remote role that may only be hired in the following location(s): Texas, North Carolina. Provide complex technical support to data processing systems through enhancement of related software and processes. Develop software and procedures that improve processing capabilities. Analyze, code, test, and implement in coordination with management, associates, and end users. Serve as production system support by resolving issues and ensuring ongoing functionality. Perform a variety of actions that evaluate and improve department systems, processes, and applications. Utilize programming specifications to construct modules, develop testing methods, and design materials. Provide new feature time estimates for system changes and assist in implementing modifications. Execute test plans to validate application functions as designed. Collect data related to user requests and determine scope, time estimates, and system impacts. Inspect business specifications, programming specifications, coding, test plans, documentation, and implementation plans for accuracy. Provide technical support to production systems by addressing reported issues, anticipating maintenance requirements, and ensuring functionality for end user needs. Draft documentation to be used for system, end user, and operational purposes, including technical specifications and application designs. Responsible for complex involvement in the software development life cycle including the creation, enhancement, implementation, and evaluation of software. Serve as a technical resource for management, associates, and business units. Provide 24/7 on-call support via rotations.