Developer Growth Engineer, Scaled Programs

Finch • San Francisco, CA

3d • $198,000 - $214,000 • Hybrid

About The Position

The Developer Growth Engineer, Scaled Programs, is a specialized, high-impact role at the intersection of technical engineering, product marketing, and customer growth. You will own the technical health and growth strategy for Finch’s SMB customer base, leveraging programmatic, one-to-many tactics to drive adoption and scale. Your mission is to identify high-potential developers within our long-tail and nurture them into enterprise-scale partners. You will act as the architect of our programmatic engagement engine, ensuring that every developer has a clear, technical path to success with Finch’s API.

Requirements

• Customer Empathizer: You thrive on engagement and continuous product discovery, yearning to understand business motivations so you can solve for the total customer experience.
• The Technical Scaler: You possess a deep love for API ecosystems and a "scale-first" heart; you’d rather spend the time to solve a problem once for hundreds of customers than attack it manually each time.
• Programmatic Expert: You are a pro at using firmographic and behavioral insights to segment audiences and trigger the right technical guidance at exactly the right time.
• Analytical Problem Solver: You speak the language of data and are comfortable leveraging cohort analysis and key metrics to iterate, improve, and measure downstream revenue impact.
• Excellent Communicator & Financial Fluency: You can translate "API-speak" into clear, compelling technical content that instills confidence in everyone from junior developers to C-suite executives. You’re able to translate how technical initiatives ladder up to revenue targets, connecting the dots between well-timed enablement campaigns and downstream impact on key business metrics.
• Self-Directed & Methodical: You are exceptionally organized and "roll up your sleeves" to get things done, from researching tooling to building the foundation of a self-serve motion without needing a map for every step.
• The "Friction Hunter": You have a visceral intolerance for bad developer experiences; you spot "paper cuts" in documentation or onboarding flows that others miss and fix them immediately.

Responsibilities

• Programmatic Growth Strategy: Design and execute one-to-many engagement tactics (savvy email campaigns, well-timed in-app modals, and high-impact webinars) to drive enablement and utilization across our massive SMB fleet.
• Customer Tiering & Nurturing: Play detective to identify "hidden gem" customers with high growth potential, building specialized technical tracks that accelerate their journey from initial integration to full adoption.
• Operational Scaling: Own the evolution of the Growth DSE function by building scalable workflows and tools that maintain our "long-tail moat" without increasing manual overhead.
• Data-Driven Experimentation: Conduct cohort analysis and run experiments to determine which engagement mediums and technical content drive key metrics like API endpoint adoption and connection growth.
• Expansion & Roadmap Influence: Partner with Account Management to spot expansion signals and execute technical conversions that graduate high-growth customers into dedicated higher-service tiers.
• Technical Content Architecture: Act as our scale-focused educator, creating industry-specific technical guides that make interacting with complex HRIS/Payroll architectures feel like a breeze for developers.
• Performance Tracking & Product Discovery: Own this segment’s impact and report directly to executive leadership; lead cross-department discovery to ensure the "Voice of the Customer" shapes the production roadmap.

Benefits

• Foundational role: Help shape the future of our success team and strategy
• Massive market: We’re building infrastructure in a $100B+ industry that touches every employer and employee in the world
• Strong backing: World-class investors and a leadership team with deep startup experience
• Customer impact: Work with customers that are redefining the way people get paid, insured, and employed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees