Developer, Flight Service Training

American Airlines Group • Irving, TX

201d

About The Position

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer amazing employee flight privileges within the American Airlines global network, training and development programs to take your career to the next level, and comprehensive health and life benefits (subject to location).

Requirements

• Minimum Age: 18
• High school diploma or GED equivalent.
• Possess the legal right to work in the United States.
• Must be able to read, write, fluently speak, and understand the English language.
• Current or prior Flight Service, Flight Attendant, and/or Flight Service Instructor/Evaluator experience preferred.
• Bachelor's degree in Instructional Design preferred.
• Demonstrate ability to communicate effectively, both orally and in writing.
• Possess strong organizational, planning, and administrative skills.
• Proficient in Microsoft Office programs, including Word, PowerPoint, Excel, and Outlook (intermediate skill level required).
• Ability to storyboard and write instructional text, audio scripts, and video scripts.

Nice To Haves

• Familiarity with ADDIE Design Methodology.
• Expertise in instructional design and instructional technology.
• Experience with Articulate course development software.
• Proficiency in Learning Management Systems (LMS).
• Knowledge of visual design software, including Photoshop, Premiere Pro, Illustrator, After Effects.
• Experience with Comply365.

Responsibilities

• Maintain and update all regulatory Flight Service training materials promptly to ensure accurate, effective and compliant training delivery.
• Collaborate with subject matter experts to identify the training needs of the target audience.
• Ensure all training materials align with the Advanced Qualification Program Manual (AQPM) and the Aircraft Operator Standard Security Program (AOSSP) requirements and objectives.
• Develop clear instructional objectives and create content that aligns with those objectives.
• Design instructional graphics, user interfaces, and final course products.
• Apply evidence-based instructional design theories, practices, and methodologies.
• Maintain organized project documentation and course folders.
• Manage multiple priorities effectively and efficiently, often under competing deadlines.
• Develop engaging learning activities and compelling course content to enhance knowledge retention and application.
• Create exercises and activities to support the learning process.
• Develop supporting materials and media (e.g., audio, video, simulations, role plays, games).
• Establish criteria for evaluating learner performance and develop assessment tools.
• Assess the effectiveness of training materials through observation, feedback, and data analysis.

Benefits

• Amazing employee flight privileges within the American Airlines global network.
• Training and development programs to take your career to the next level.
• Comprehensive health and life benefits (subject to location).

What This Job Offers

• Industry: Air Transportation
• Education Level: Bachelor's degree